Telephone answering services
Active Indefinite Delivery Contract Awarded Last action
- Contract number
- W911S225DA003
- Awardee
-
Direct Interactions Inc. UEI E1NJG8X46V78
- Awarding agency
-
MICC Fort Drum
Mission and Installation Contracting Command, Department of Defense
- Task orders
- 2 $47,655 obligated
Award facts
- Opportunity
-
- Telephone Answering Services for Fort Drum, NY Solicitation · W911S225QA010 · Posted Dec 17, 2024
- Combined order value
- $47,655 Current and potential, with all options
- Last date to order 41% complete
- IDV ceiling 55% used
- $86,920.00
- Maximum order
- $86,920.00
- Award type
- Single award
- Who can order
- Only the awarding agency
- Contracting staff
- Funding agency
- Northeast Region Installation Management Command, Department of Defense
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- Total Small Business
- Competition
- Competed under SAP · 13 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
About this IDV
The Department of the Army Materiel Command Mission and Installation Contracting Command at Fort Drum awarded a single-award indefinite-delivery contract to Direct Interactions Inc. on March 12, 2025, with a ceiling value of $86,920 and an ultimate completion date of March 11, 2029. This contract is a total small business set-aside. Direct Interactions Inc. is a small business.
Performance occurs at Fort Drum, New York and Seattle, Washington. The underlying solicitation, posted December 17, 2024 with a due date of January 9, 2025, sought telephone answering services under NAICS 561421 and PSC R499, exclusively for small business competitors submitting electronic quotes through the PIEE Solicitation Module.
The contract has generated two delivery orders to date. A $24,600 firm fixed-price delivery order issued March 12, 2025 covers telephone answering operations at Seattle, Washington through March 11, 2026. A $23,055 firm fixed-price delivery order issued March 12, 2026 extends performance at Fort Drum, New York through March 11, 2027. Both are total small business set-asides. Combined, the two delivery orders obligate $47,655 against the $86,920 ceiling, with remaining capacity of approximately $39,265 available through the contract's March 2029 expiration.
Task orders
| Task order | Ordering agency | Obligated | Awarded |
|---|---|---|---|
| Telephone answering services | MICC Fort Drum | $23,055 | |
| Telephone answering services | MICC Fort Drum | $24,600 |
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract W911S225DA003?
W911S225DA003 was awarded to Direct Interactions Inc. by MICC Fort Drum (Mission and Installation Contracting Command) on March 12, 2025.
How much is contract W911S225DA003 worth?
Orders under W911S225DA003 have obligated $47,655. W911S225DA003's own ceiling is $86,920. A single order can be worth up to $86,920.
How many orders have been placed under contract W911S225DA003?
2 orders have been placed under W911S225DA003, the latest on March 12, 2026.
Which agency awarded contract W911S225DA003?
MICC Fort Drum (Mission and Installation Contracting Command) awarded W911S225DA003, with funding from Northeast Region (Installation Management Command).
Who can order from contract W911S225DA003?
W911S225DA003 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.
Was contract W911S225DA003 competed?
The extent of competition for W911S225DA003 was competed under sap. The government received 13 offers. It was set aside: Total Small Business.
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