Telephone Answering Services for Fort Drum, NY
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- W911S225QA010
- Agency
-
MICC Fort Drum
Mission and Installation Contracting Command, Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R499 Support- Professional: Other
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Army Materiel Command Mission and Installation Contracting Command at Fort Drum is seeking telephone answering services for its facility located in Fort Drum, New York. The solicitation (ID: fbfcbb97b3a2436ab545d02f89c8e3ab) requires interested vendors to submit electronic quotes through the PIEE Solicitation Module by January 9, 2025. Vendors must nominate a Proposal Manager within the module and follow specific submission guidelines outlined in the solicitation documents. The contract opportunity falls under the NAICS category 561421 for Telephone Answering Services and is classified under the PSC category R499 for Professional Support Services. While specific evaluation criteria are not explicitly detailed in the notice, vendors must carefully review the attached Performance Work Statement (CSS_W911S225QA010) and Wage Determination document to understand the full scope of requirements.
The solicitation is exclusively set aside for small businesses, meaning only small business entities are eligible to compete for this contract. The place of performance will be at Fort Drum, NY, with the contract focusing on telephone answering services for the installation. Interested vendors must complete web-based training and familiarize themselves with the PIEE Solicitation Module to participate, with resources available at https://piee.eb.mil/. While specific award values or contract duration are not specified in the notice, potential contractors should carefully review all attached documents, including FAR and DFARS clauses and provisions, to fully understand the contract's requirements and expectations. Prospective bidders are encouraged to thoroughly review the solicitation documents and ensure they meet the small business qualifications before submitting their electronic quote.
Notice text
3 versions
Update #3 · Latest ·
AMENDMENT 2: The purpose of Amendment 2 is to add the compiled Questions/Answers. END AMENDMENT 2. AMENDMENT 1: The purpose of this amendment is to add the following statement to PWS Paragraph 5.4.3: The call shall remain in queue for no longer than 60 seconds before being answered by an operator. The title of Attachment 01 is changed from Performance Work Statement to Performance Work Statement Amendment 1. All other terms and conditions remain the same. END AMENDMENT 1 Fort Drum, NY has a requirement for Telephone Answering Services. See documents CSS_W911S225QA010, Attachment 01 Performance Work Statement, and Attachment 02 Wage Determination for the Performance Work Statement and all applicable FAR and DFARS clauses and provisions. This requirement is set aside 100% for small business. Quote Submission: All quotes shall be submitted electronically via the PIEE Solicitation Module. Quoters shall nominate a Proposal Manager in the PIEE Solicitation Module. The Proposal Manager shall respond and post quotes to this solicitation in the PIEE Solicitation Module. For information and training on how to add the role to the quoter?s profile, the functions of the Proposal Manager, and how to post an offer/bid/quote, go to https://piee.eb.mil/. Log on to PIEE; select Help; select New User Information and Help; select Web Base Training.
Update #2 ·
AMENDMENT 1: The purpose of this amendment is to add the following statement to PWS Paragraph 5.4.3: The call shall remain in queue for no longer than 60 seconds before being answered by an operator. The title of Attachment 01 is changed from Performance Work Statement to Performance Work Statement Amendment 1. All other terms and conditions remain the same. END AMENDMENT 1 Fort Drum, NY has a requirement for Telephone Answering Services. See documents CSS_W911S225QA010, Attachment 01 Performance Work Statement, and Attachment 02 Wage Determination for the Performance Work Statement and all applicable FAR and DFARS clauses and provisions. This requirement is set aside 100% for small business. Quote Submission: All quotes shall be submitted electronically via the PIEE Solicitation Module. Quoters shall nominate a Proposal Manager in the PIEE Solicitation Module. The Proposal Manager shall respond and post quotes to this solicitation in the PIEE Solicitation Module. For information and training on how to add the role to the quoter?s profile, the functions of the Proposal Manager, and how to post an offer/bid/quote, go to https://piee.eb.mil/. Log on to PIEE; select Help; select New User Information and Help; select Web Base Training.
Update #1 ·
Fort Drum, NY has a requirement for Telephone Answering Services. See documents CSS_W911S225QA010, Attachment 01 Performance Work Statement, and Attachment 02 Wage Determination for the Performance Work Statement and all applicable FAR and DFARS clauses and provisions. This requirement is set aside 100% for small business.Quote Submission: All quotes shall be submitted electronically via the PIEE Solicitation Module. Quoters shall nominate a Proposal Manager in the PIEE Solicitation Module. The Proposal Manager shall respond and post quotes to this solicitation in the PIEE Solicitation Module. For information and training on how to add the role to the quoter?s profile, the functions of the Proposal Manager, and how to post an offer/bid/quote, go to https://piee.eb.mil/. Log on to PIEE; select Help; select New User Information and Help; select Web Base Training.
Notice history
| Notice | Type | Posted |
|---|---|---|
| Telephone Answering Services for Fort Drum, NY | Award Notice | |
| This notice | Solicitation |
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