Acquisition of after-hour call center services for mission UK
Active Indefinite Delivery Contract Awarded Last action
- Contract number
- 19GE5025D0062
- Awardee
-
Valley Administrative Services LLC UEI K5DDRL3TAN27
- Awarding agency
-
Office of Acquisition Management
Department of State
- Task orders
- 2 $55,680 obligated
Award facts
- Opportunity
-
- Call Center Services for After-Hours Support Pre-Solicitation · 19GE5025R0033 · Posted Jan 30, 2025
- Combined order value
- $55,680 Current and potential, with all options
- Last date to order 54% complete
- IDV ceiling 39% used
- $141,360.00
- Award type
- Single award
- Who can order
- Only the awarding agency
- Funding agency
- Bureau of European and Eurasian Affairs Department of State
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Set-aside
- No set-aside
- Competition
- Competed under SAP · 30 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
Award details come from SAM.gov/FPDS.
About this IDV
The Bureau of European and Eurasian Affairs awarded a single-award indefinite-delivery contract to Valley Administrative Services LLC on September 22, 2025, with a ceiling of $141,360 for after-hours call center services supporting the U.S. Embassy in London and its constituent posts under Mission UK. Valley Administrative Services is an SBA-certified HUBZone firm and woman-owned business.
Place of performance is Great Britain, United Kingdom. The solicitation, released in February 2025, sought trained, professional, English-proficient telephone operators to serve as the first point of contact during after-hours periods, with strict prohibition on automated calling systems. NAICS code 561422 (Telemarketing Bureaus and Other Contact Centers) applies.
The contract runs from September 22, 2025, through September 21, 2026, with four one-year option periods. The Bureau of European and Eurasian Affairs has issued two delivery orders under this IDIQ to date: one awarded September 22, 2025, with a $27,840 ceiling for the base year (ultimate completion September 21, 2026), and a second awarded September 22, 2026, also valued at $27,840 (ultimate completion September 21, 2027). Both are firm fixed-price orders for after-hours call center service at the U.S. Embassy London.
Task orders
| Task order | Ordering agency | Obligated | Awarded |
|---|---|---|---|
| After-hours call center service for U.S. Embassy london, UK | Office of Acquisition Management | $27,840 | |
| Task order for after-hour call center services (base year) | Office of Acquisition Management | $27,840 |
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract 19GE5025D0062?
19GE5025D0062 was awarded to Valley Administrative Services LLC by Office of Acquisition Management (Department of State) on September 22, 2025.
How much is contract 19GE5025D0062 worth?
Orders under 19GE5025D0062 have obligated $55,680. 19GE5025D0062's own ceiling is $141,360.
How many orders have been placed under contract 19GE5025D0062?
2 orders have been placed under 19GE5025D0062, the latest on September 22, 2026.
Which agency awarded contract 19GE5025D0062?
Office of Acquisition Management (Department of State) awarded 19GE5025D0062, with funding from Bureau of European and Eurasian Affairs (Department of State).
Who can order from contract 19GE5025D0062?
19GE5025D0062 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.
Was contract 19GE5025D0062 competed?
The extent of competition for 19GE5025D0062 was competed under sap. The government received 30 offers.
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