CFI Group USA LLC holds a multiple-award Federal Supply Schedule contract from the General Services Administration's Professional Services Schedule (PSS) to provide a range of market research, customer satisfaction surveys, data analysis, and consulting services to U.S. federal government agencies. Under this $66.6 million ceiling contract, CFI Group has been awarded various delivery orders and blanket purchase agreements to conduct performance and satisfaction surveys for major departments including the Departments of Health and Human Services, Education, Veterans Affairs, Homeland Security, Interior, and Social Security Administration. The services procured typically involve designing surveys, collecting stakeholder feedback, analyzing results, and providing recommendations to improve program effectiveness and service delivery. Recent contract values range from approximately $18,000 to over $1.7 million, awarded on a firm-fixed price or labor hour basis. The agency has leveraged CFI Group's expertise in customer experience assessments to support ongoing performance management and continuous improvement initiatives across the federal government.
In addition to discrete delivery orders, CFI Group holds two significant blanket purchase agreements with the Department of the Interior and Department of Education's Office of Federal Student Aid, with potential values of $21 million and $6 million respectively. These vehicles enable the issuance of task orders to perform customer satisfaction measurement and analysis for a diverse set of federal programs on an indefinite-delivery, indefinite-quantity basis. The company's extensive experience conducting similar surveys and assessments has made CFI Group a trusted partner in helping agencies collect and utilize stakeholder feedback to enhance service and mission delivery.
Generated 9/30/24, 9:44 AM