Federal Supply Schedule 47QTCA20D00ER

Active Awarded Last action

Contract number
47QTCA20D00ER
Awardee
Awarding agency
Task orders
2

Award facts

Opportunity
  • 47QSMD20R0001 Solicitation number
Last date to order 61% complete
IDV ceiling
$40,000,000.00
Award type
Multiple award
Who can order
All agencies
Set-aside
No set-aside
Competition
Full and Open Competition Negotiated Proposal / Quote
Pricing
Fixed Price with Economic Price Adjustment

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

GSA Federal Acquisition Service issued a Federal Supply Schedule contract to Pioneer Customer Experience, LLC on September 9, 2020, under schedule number 47QTCA20D00ER (MAS), with a $40 million ceiling and performance through September 8, 2030.

Pioneer Customer Experience, LLC operates as a subsidiary of Navient Corporation and provides contact center solutions, IT services, financial advising, and management consulting services. The schedule covers multiple Special Item Numbers including financial advising, management consulting, contact center solutions, ancillary supplies and services, and order-level materials. Work is performed nationwide and worldwide as required.

The contractor maintains a labor portfolio of 48 GSA-approved categories spanning contact center operations, IT security, software engineering, and executive advisory roles. Hourly rates range from $53.05 to $310.97, with all positions requiring at least a bachelor's degree. Most roles require security clearance eligibility; representative positions include Contact Center Training I at the entry level, IT Security Specialist positions ranging $105.55–$117.00 per hour with 5–12 years of experience, and Contact Center Software Engineer III at $149.68 per hour.

Under this schedule, Pioneer Customer Experience has received significant ordering activity from the Bureau of Labor Statistics. In September 2021, BLS awarded a web-based survey support delivery order valued at $377,840.60 (completed September 26, 2024). Most recently, on September 27, 2024, BLS awarded a survey non-response follow-up and customer service support delivery order valued at $635,096.26 with completion targeted for February 13, 2025, reflecting the contractor's sustained capability in survey operations and data collection support to federal agencies.

Task orders

Task order Ordering agency Obligated Awarded
The PPI requires contract work to assist with survey non-response follow-up and customer service activities with survey… 1605C524F00028 Office of the Assistant Secretary for Administration and Management $50,597
Web-based survey support 1605C521F00042 Office of the Assistant Secretary for Administration and Management $377,841

Transactions

Action Obligated Date
Other Administrative Action PSA920 $0
Other Administrative Action PA0028 $0
Vendor Address Change PA0027 $0
Other Administrative Action PA0026 $0
Other Administrative Action PSA917 $0
Other Administrative Action PSA909 $0
Other Administrative Action PA0025 $0
Vendor DUNS or Name Change - Non-Novation PS0024 $0
Other Administrative Action PSA914 $0
Other Administrative Action PA0023 $0
Other Administrative Action PSA907 $0
Other Administrative Action PA0020 $0
Other Administrative Action PA0019 $0
Vendor Address Change PA0018 $0
Other Administrative Action PA0017 $0
Vendor DUNS or Name Change - Non-Novation PS0016 $0
Other Administrative Action PSA905 $0
Other Administrative Action PSA904 $0
Exercise an Option PO0010 $0
Other Administrative Action PS0015 $0
Other Administrative Action PSA897 $0
Other Administrative Action PSA893 $0
Other Administrative Action PA0012 $0
Other Administrative Action PSA888 $0
Other Administrative Action PSA887 $0
Other Administrative Action PA0009 $0
Other Administrative Action PSA885 $0
Other Administrative Action PSA883 $0
Other Administrative Action PA0008 $0
Other Administrative Action PA0007 $0
Other Administrative Action PSA882 $0
Other Administrative Action PA0006 $0
Other Administrative Action PSA869 $0
Other Administrative Action PA0005 $0
Other Administrative Action PSA863 $0
Other Administrative Action PSA856 $0
Other Administrative Action PSA853 $0
Other Administrative Action PA0004 $0
Vendor Address Change PA0003 $0
Other Administrative Action PSA842 $0
Other Administrative Action PSA839 $0
Other Administrative Action PSA837 $0
Other Administrative Action PSA834 $0
Other Administrative Action PSA832 $0
Other Administrative Action PA0002 $0
Other Administrative Action PSA826 $0
Other Administrative Action PSA815 $0
Modification $0
Other Administrative Action PO0001 $0
Show all 49

Quick answers

Who was awarded contract 47QTCA20D00ER?

47QTCA20D00ER was awarded to Pioneer Customer Experience, LLC by Federal Acquisition Service (General Services Administration) on September 9, 2020.

How much is contract 47QTCA20D00ER worth?

47QTCA20D00ER's own ceiling is $40,000,000.

How many orders have been placed under contract 47QTCA20D00ER?

2 orders have been placed under 47QTCA20D00ER, the latest on September 27, 2024.

Who can order from contract 47QTCA20D00ER?

47QTCA20D00ER is a multiple award federal supply schedule. All agencies can place orders on it.

Is contract 47QTCA20D00ER part of a contract vehicle?

Yes. 47QTCA20D00ER is part of Multiple Award Schedule (MAS).

Was contract 47QTCA20D00ER competed?

The extent of competition for 47QTCA20D00ER was full and open competition.

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