Other function, customer contact center (CCC)

Ended Purchase Order Awarded Last action

Contract number
GS03Q17DSC0003
Awardee
Awarding agency
Obligated
$236,582,371

Award facts

Opportunity
  • ID03170025 Solicitation number
Contract value 65% obligated
  • $236,583,042.53 Current, with exercised options
  • $362,866,748.30 Potential, with all options
Completion date 100% complete
  • Current, with exercised options
  • Potential, with all options
Funding agency
Defense Human Resources Activity Department of Defense
Set-aside
No set-aside
Competition
Not Available for Competition · 1 offer Only One Source
Pricing
Firm Fixed Price
Place of performance
Sand City, CA 93955, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Other Administrative Action 71 · Customer contact center (CCC) - MOD 71 - incorporate class deviations. $0
Funding Only Action 72 · Customer contact center (CCC) - MOD 72 - DE-obligate funding. -$167,411
Exercise an Option 73 · Customer contact center (CCC) - MOD 73 - exercise two-month option with a period of performance of 02/01/2026 - 03/31/2026. $5,661,965
Funding Only Action 70 · Customer contact center (CCC) - MOD 70 - incremental funding. $1,248,238
Supplemental Agreement for work within scope 69 · Customer contact center (CCC) - MOD 69 - extend contract by 10 months. $15,771,333
Funding Only Action 68 · Customer contact center (CCC) - MOD 68 - incremental funding $1,871,611
Supplemental Agreement for work within scope 67 · Customer contact center (CCC) - MOD 67 - decrease funding and ceiling from clin 9005. -$119,569
Funding Only Action 66 · Customer contact center (CCC) - MOD 66 - incremental funding $4,072,754
Funding Only Action 65 · Customer contact center (CCC) - MOD 65 -$952,740
Funding Only Action 64 · Customer contact center (CCC) - MOD 64 (correcting funding and ceiling amounts in fpds) -$174,775,993
Funding Only Action 63 $191,986,092
Supplemental Agreement for work within scope 62 $11,155,360
Funding Only Action 61 $4,721,777
Other Administrative Action 60 $0
Funding Only Action 59 · Migrated ID03170025 customer contact center $2,825,282
Supplemental Agreement for work within scope 58 · Migrated ID03170025 customer contact center MOD 58 is to extend the period of performance. $9,513,689
Funding Only Action 57 $1,224,686
Funding Only Action 56 $4,894,696
Supplemental Agreement for work within scope 55 $10,628,019
Other Administrative Action PS054 $0
Funding Only Action PO053 $206,654
Other Administrative Action PA052 $0
Funding Only Action PO051 $9,061,368
Supplemental Agreement for work within scope PS050 $7,392,493
Funding Only Action PO049 $668,056
Funding Only Action PO048 $1,825,533
Other Administrative Action PO047 -$271,246
Other Administrative Action PS046 $10,499,713
Other Administrative Action PO045 $1,306,269
Other Administrative Action PO044 $4,892,290
Other Administrative Action PA043 $0
Change Order PO042 $2,781,926
Funding Only Action PO041 $569,338
Exercise an Option PO039 · Migrated ID03170025 customer contact center $15,531,747
Other Administrative Action PO038 -$278,142
Funding Only Action PO037 -$12,000
Other Administrative Action PA036 $0
Other Administrative Action PO035 $1,346,461
Funding Only Action PO034 $2,924,718
Funding Only Action PO033 $361,726
Other Administrative Action PO032 -$361,726
Funding Only Action PO031 $2,436,987
Other Administrative Action PO030 $0
Exercise an Option PO029 $18,401,713
Other Administrative Action PO028 $145,824
Funding Only Action PO027 $723,213
Other Administrative Action PO026 $0
Other Administrative Action PO025 -$10,573
Funding Only Action PO024 $1,200,000
Funding Only Action PO023 · Customer contact center $9,385,641
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About this award

Written by GovTribe AI ·

The Defense Human Resources Activity awarded a modification (Mod 73) to Inspiritec Inc. to exercise a two-month option period for Customer Contact Center (CCC) services, covering February 1, 2026 through March 31, 2026. This firm-fixed-price purchase order, with an ultimate completion date of May 31, 2026, represents an exercise under the existing contract awarded on August 1, 2017. The contract ceiling value totals $362.9 billion, and performance will be conducted in Sand City, California. No set-aside designation was used for this award.

Inspiritec Inc., a nonprofit organization and AbilityOne agency specializing in call center and customer service support to federal agencies, serves as the prime contractor. The company provides customer contact center solutions that support Defense Human Resources Activity operations, consistent with its established experience delivering HR phone center support and enterprise service desk services across multiple federal agencies. This modification allows for the continuation of CCC functions supporting the Defense Human Resources Activity's mission through the first quarter of fiscal year 2026.

Quick answers

Who was awarded contract GS03Q17DSC0003?

GS03Q17DSC0003 was awarded to Inspiritec Inc. by Assisted Acquisition Services Region 3 (Assisted Acquisition Services) on August 1, 2017.

How much is contract GS03Q17DSC0003 worth?

The government has obligated $236,582,371 on GS03Q17DSC0003. Its current value, with exercised options, is $236,583,043. Its potential value, with all options, is $362,866,748.

Which agency awarded contract GS03Q17DSC0003?

Assisted Acquisition Services Region 3 (Assisted Acquisition Services) awarded GS03Q17DSC0003, with funding from Defense Human Resources Activity (Department of Defense).

Was contract GS03Q17DSC0003 competed?

The extent of competition for GS03Q17DSC0003 was not available for competition. The government received 1 offer.

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