The Department of Veterans Affairs Veterans Integrated Service Network 12 issued a purchase order to Dictation Sales & Services, Inc. (doing business as Equature) for a NICE Inform Digital Voice Logging System, with a firm fixed-price ceiling of $41,544.40 and an award date of September 24, 2026. This is a total small business set-aside.
The system will be deployed at Southfield, Michigan. The procurement includes NICE Inform digital recording hardware and software, licenses, integrations, installation, implementation, system testing, user training for VA Police personnel, warranty, maintenance, and technical support. The system must record emergency communications across two channels and interface with approximately 60 Motorola APX radios. Work must be completed within 90 calendar days of contract award, with an ultimate completion date of October 24, 2026. The originating solicitation (posted September 1, 2026, due September 11, 2026) required on-premise deployment with no cloud services and compliance with VA information security requirements.