Integrated referral management and appointing center (irmac) call center and referral management support services
Ended Awarded Last action
- Contract number
- HT001425F0008
- Awardee
-
Ivyhill Technologies LLC UEI LSVSGHNE2ZW5
- Awarding agency
-
Defense Health Agency
Department of Defense
- Obligated
- $7,509,364
Award facts
- Opportunity
-
- Integrated Referral Management and Appointing Center Call Center Support Services Solicitation · HT001421R0004 · Posted Nov 23, 2021
- Contract value 91% obligated
- $8,251,704.95 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 561110 Office Administrative Services
- PSC
- R699 Support- Administrative: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition after exclusion of sources Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
- Place of performance
- Warwick, RI 02889, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | $1,080,650 | |
| Funding Only Action | $1,971,027 | |
| Other Administrative Action | $128,429 | |
| Funding Only Action | $2,475,396 | |
| Funding Only Action | $1,853,861 | |
| Original award | $0 |
About this award
The Defense Health Agency awarded a delivery order valued at $8.25 million to Ivyhill Technologies LLC for Integrated Referral Management and Appointing Center (IRMAC) call center and referral management support services. The contract, awarded on October 1, 2024, with an ultimate completion date of September 30, 2025, will be performed in Warwick, Rhode Island. Ivyhill Technologies, a Hyattsville, Maryland-based small business, holds multiple SBA certifications including 8(a) Program Participant, HUBZone Firm, Economically Disadvantaged Women-Owned Small Business (EDWOSB), and Women-Owned Small Business designations. This delivery order does not utilize a set-aside designation and represents firm fixed-price work under a larger indefinite delivery contract vehicle.
This award demonstrates the Defense Health Agency's reliance on small business support for administrative operations critical to military health services. Ivyhill Technologies' role in managing referrals and call center operations supports the agency's healthcare delivery infrastructure, ensuring efficient patient routing and appointment scheduling across the military health system. The company's extensive federal portfolio, including prior Defense Health Agency work and multiple IDV vehicles with agencies such as Naval Sea Systems Command and the Food and Drug Administration, positions it to deliver these specialized administrative support services effectively.
Quick answers
Who was awarded contract HT001425F0008?
HT001425F0008 was awarded to Ivyhill Technologies LLC by Defense Health Agency (Department of Defense) on October 1, 2024.
How much is contract HT001425F0008 worth?
The government has obligated $7,509,364 on HT001425F0008. Its current value, with exercised options, is $8,251,705.
Is contract HT001425F0008 an order under another contract?
Yes. HT001425F0008 is a delivery order under HT001424D0002, an indefinite delivery contract.
Was contract HT001425F0008 competed?
The extent of competition for HT001425F0008 was full and open competition after exclusion of sources.
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