Integrated Referral Management and Appointing Center Call Center Support Services
Closed Solicitation Posted
- Solicitation number
- HT001421R0004
- Agency
-
Defense Health Agency
Department of Defense
- Responses due
- Set-aside
- Competitive 8(a)
Opportunity facts
- NAICS code
- 561110 Office Administrative Services
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Bethesda, Maryland 20889, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Defense Health Agency seeks to procure integrated referral management and appointing center call center support services. The contractor shall provide personnel to staff the National Capital Market Consolidated Call Center and Referral Management Support office, located in Bethesda, Maryland, to support the enhanced Multi-Service Market serving National Capital Region medical facilities. The contractor must have experience providing call center support services and meeting quality standards. Proposals will be evaluated on cost, technical approach, and past performance. Proposals are due by January 11, 2022.
This is an 8(a) small business set-aside designated under NAICS code 561410 with an estimated budget of $6 million annually. The place of performance is Bethesda, Maryland with potential staffing of 162 full-time equivalents at satellite locations. The base period of performance is one year with four optional one-year extensions. The current incumbent is unknown.
Notice text
2 versions
Update #2 · Latest ·
In support of the Defense Health Agency (DHA), the Contractor shall provide personnel for the Integrated Referral Management and Appointing Center (IRMAC) National Capital Market Consolidated Call Center/Referral Management Support at the Dalecarlia Annex (Fremont Building), 6000 MacArthur Boulevard, Bethesda, MD 20816. However, based on mission requirements, the duty location for personnel may be located at a Military Treatment Facility (Listing, Attachment 3) or an authorized telework location within the National Capital Market. The IRMAC is an integrated on-demand call center for the National Capital Region (NCR) enhanced Multi-Service Market (eMSM) Medical Treatment Facilities. With the publication of the amendment to the RFP on 17 Dec 21 with the associated supporting documents, no further questions from vendors will be entertained.
Update #1 ·
In support of the Defense Health Agency (DHA), the Contractor shall provide personnel for the Integrated Referral Management and Appointing Center (IRMAC) National Capital Market Consolidated Call Center/Referral Management Support at the Dalecarlia Annex (Fremont Building), 6000 MacArthur Boulevard, Bethesda, MD 20816. However, based on mission requirements, the duty location for personnel may be located at a Military Treatment Facility (Listing, Attachment 3) or an authorized telework location within the National Capital Market. The IRMAC is an integrated on-demand call center for the National Capital Region (NCR) enhanced Multi-Service Market (eMSM) Medical Treatment Facilities.
Files
| File | Type | Posted |
|---|---|---|
| Price and Compensation Matrix.xls | XLS spreadsheet | |
| HT001421R00040001.pdf | ||
| Attch 7 PPQ POST W NEW AMENDMENT.docx | DOCX document | |
| CDRL A001 Quality Plan.pdf | ||
| HT001421R0004.pdf | ||
| CDRL A002 Monthly Report.pdf | ||
| DMCD TASS Application - IRMAC 12 Oct 21.xls | XLS spreadsheet | |
| CAC Request Process - IRMAC 12 Oct 21.pdf | ||
| Price and Compensation Matrix HT001421R0004.xls | XLS spreadsheet |
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| Hospital Communications Support | Defense Health Agency | Total Small Business | |
| RCMI & CDM Support Services | — | Competitive 8(a) |
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