Enterprise service desk (ESD) tier one support
Active Awarded Last action
- Contract number
- 36C10B24F0413
- Awardee
-
General Dynamics Information Technology, Inc. UEI SMNWM6HN79X5 Part of General Dynamics Corp
- Awarding agency
-
VA Technology Acquisition Center
Headquarters, Department of Veterans Affairs
- Obligated
- $71,245,073
Award facts
- Opportunity
-
- 36C10B24Q0392 Solicitation number
- Contract value 35% obligated
-
- $71,245,072.81 Current, with exercised options
- $202,426,939.42 Potential, with all options
- Completion date 41% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 541511 Custom Computer Programming Services
- PSC
- DE10 IT and Telecom - End User as a Service: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Falls Church, VA 22042, USA
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $1,637,497 | |
| Other Administrative Action | -$9,107,811 | |
| Exercise an Option | $33,621,746 | |
| Funding Only Action | -$12,204,600 | |
| Exercise an Option | $43,394,889 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Original award | $13,903,351 |
About this award
The Department of Veterans Affairs Technology Acquisition Center issued a delivery order to General Dynamics Information Technology, Inc. on September 30, 2024, for Enterprise Service Desk Tier One Support with a $202.4 million ceiling through September 29, 2029, under the GSA Multiple Award Schedule (MAS).
Place of performance is Falls Church, VA. The order funds help desk and first-line technical support operations on a firm fixed-price basis with no set-aside applied. Subcontractors include AT&T Enterprises LLC, Veterans Engineering Incorporated (SDVOSB), and Cognito LLC IS MPP JV (8(a)/WOSB/HUBZone joint venture), along with additional specialized support providers.
In FY2025, the order invoiced $20.5 million across 242 FTEs and 503,066 contractor hours, yielding a derived government-paid rate of $40.79 per hour. Subcontractors accounted for 24 percent of contractor hours in that fiscal year.
Subawards
| Subcontractor | Amount | Awarded |
|---|---|---|
| At&T Enterprises, LLC | $34,449 | |
| Veterans Engineering Incorporated | $2,948,780 | |
| Steerbridge Strategies LLC | $3,283,838 | |
| Cognito LLC | $33,631,985 | |
| Pearl Interactive Network LLC | $4,898,169 |
Quick answers
Who was awarded contract 36C10B24F0413?
36C10B24F0413 was awarded to General Dynamics Information Technology, Inc. by VA Technology Acquisition Center (Headquarters) on September 30, 2024.
How much is contract 36C10B24F0413 worth?
The government has obligated $71,245,073 on 36C10B24F0413. Its potential value, with all options, is $202,426,939.
Is contract 36C10B24F0413 an order under another contract?
Yes. 36C10B24F0413 is a delivery order under GS35F393CA, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 36C10B24F0413 competed?
The extent of competition for 36C10B24F0413 was full and open competition. The government received 3 offers.
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