Patient satisfaction survey internet services
Ended Awarded Last action
- Contract number
- 36C26323F0002
- Awardee
-
Press Ganey Associates LLC UEI PTAKRVGUJE53
- Awarding agency
-
Veterans Integrated Service Network 23
Veterans Health Administration, Department of Veterans Affairs
- Obligated
- $4,377,275
Award facts
- Contract value 75% obligated
-
- $4,377,275.25 Current, with exercised options
- $5,857,167.49 Potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- Funding agency
- Department of Veterans Affairs
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Minneapolis, MN 55417, USA
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | -$49,934 | |
| Supplemental Agreement for work within scope | -$11,711 | |
| Other Administrative Action | $1,479,892 | |
| Exercise an Option | $0 | |
| Exercise an Option | $1,479,892 | |
| Other Administrative Action | $0 | |
| Original award | $1,479,136 |
About this award
The Department of Veterans Affairs awarded a $5.86M firm fixed-price delivery order to Press Ganey Associates LLC on October 1, 2022, for patient satisfaction survey internet services supporting Veterans Integrated Service Network 23 (VISN 23) in Minneapolis, Minnesota. The contract extends through September 30, 2025, and carries no set-aside designation. Press Ganey, a large for-profit healthcare analytics company headquartered in South Bend, Indiana, specializes in patient experience measurement and quality improvement solutions for federal healthcare organizations. The delivery order leverages Press Ganey's expertise in administering comprehensive patient assessment instruments, including Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys and other clinician and ambulatory care assessment tools, to support VA quality assurance initiatives and accreditation requirements.
This delivery order operates under a broader indefinite delivery vehicle with the VA Veterans Health Administration, which enables the VA to access Press Ganey's survey administration, data collection and analysis, and strategic reporting services on an as-needed basis. Press Ganey maintains extensive experience delivering patient experience measurement services across multiple federal healthcare agencies, including the Department of Veterans Affairs, Indian Health Service, and National Institutes of Health, with prior contract values ranging from modest purchase orders to awards exceeding $15M. The firm fixed-price structure provides cost certainty for the VA while supporting ongoing quality improvement and patient satisfaction monitoring efforts across VISN 23 facilities.
Quick answers
Who was awarded contract 36C26323F0002?
36C26323F0002 was awarded to Press Ganey Associates LLC by Veterans Integrated Service Network 23 (Veterans Health Administration) on October 1, 2022.
How much is contract 36C26323F0002 worth?
The government has obligated $4,377,275 on 36C26323F0002. Its potential value, with all options, is $5,857,167.
Which agency awarded contract 36C26323F0002?
Veterans Integrated Service Network 23 (Veterans Health Administration) awarded 36C26323F0002, with funding from Department of Veterans Affairs.
Is contract 36C26323F0002 an order under another contract?
Yes. 36C26323F0002 is a delivery order under GS10F0205R, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 36C26323F0002 competed?
The extent of competition for 36C26323F0002 was full and open competition. The government received 1 offer.
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