Complaint handling & continuous improvement support servies

Active Awarded Last action

Contract number
9531CB22F0092
Awardee
Awarding agency
Obligated
$3,341,280

Award facts

Opportunity
  • 9531CB22Q0049 Solicitation number
Contract value 46% obligated
  • $4,086,498.32 Current, with exercised options
  • $7,323,855.12 Potential, with all options
Completion date 82% complete
Current and potential, with all options
Set-aside
Total Small Business
Competition
Full and Open Competition · 2 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Washington, DC 20375, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Other Administrative Action P00014 $0
Exercise an Option P00013 $440,893
Exercise an Option P00012 $401,141
Funding Only Action P00011 · Complaint handling QA $154,310
Exercise an Option P00010 $721,229
Other Administrative Action P00009 $0
Funding Only Action P00008 $150,000
Other Administrative Action P00007 $0
Funding Only Action P00006 $35,000
Other Administrative Action A00001 $0
Exercise an Option P00005 $672,710
Funding Only Action P00004 $194,998
Funding Only Action P00003 · Conplaint handling QA $0
Other Administrative Action P00002 · Administrative action to update COR and acor invoice approvers for IPP $0
Other Administrative Action P00001 · Complaint handling program management and continuous improvement support services $0
Original award $571,000
Show all 16

About this award

Written by GovTribe AI ·

The Consumer Financial Protection Bureau issued a $7.32 million delivery order to The Northridge Group, Inc. on September 27, 2022, under the GSA Multiple Award Schedule for complaint handling and continuous improvement support services, set aside for total small business. The order ceiling value is $7,323,855.12, with an ultimate completion date of September 28, 2027.

Place of performance is Washington, DC. The Northridge Group is a woman-owned business providing management consulting, contact center management, and operational analytics services. This is a firm fixed-price delivery order issued under GSA MAS, a governmentwide schedule vehicle for management consulting and related professional services available to all federal agencies.

Quick answers

Who was awarded contract 9531CB22F0092?

9531CB22F0092 was awarded to The Northridge Group, Inc. by Consumer Financial Protection Bureau on September 27, 2022.

How much is contract 9531CB22F0092 worth?

The government has obligated $3,341,280 on 9531CB22F0092. Its current value, with exercised options, is $4,086,498. Its potential value, with all options, is $7,323,855.

Is contract 9531CB22F0092 an order under another contract?

Yes. 9531CB22F0092 is a delivery order under 47QRAA22D006B, a federal supply schedule, on Multiple Award Schedule (MAS).

Was contract 9531CB22F0092 competed?

The extent of competition for 9531CB22F0092 was full and open competition. The government received 2 offers. It was set aside: Total Small Business.

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