Total System Services, Inc.

Total System Services, Inc., a for-profit Subchapter S corporation headquartered in Boise, Idaho, operates exclusively as a prime contractor delivering facilities maintenance, building operations, and mechanical systems support to federal agencies without subcontractor engagement, competing in the open market without set-aside designation across 833 awards worth $130.3 million in combined potential value.

Total System Services' customer concentration is extreme and geographically defined. GSA Public Buildings Service Region 10 accounts for 646 awards (78% by count) and $108.9 million (84% by potential value) — the overwhelming majority of the vendor's federal footprint. The next-largest customers by dollar volume are GSA Federal Acquisition Service ($9.4 million across 2 awards), the Department of the Army Corps of Engineers ($4.2 million across 14 awards), and GSA Region 8 ($1.9 million across 2 awards). The vendor serves 27 distinct customer agencies in total, but activity outside Region 10 is minimal. Recent work includes a $1.7 million Total Small Business delivery order from Army Corps of Engineers for headquarters maintenance at Walla Walla, Washington (ultimate completion November 2029), a $747 thousand BPA call from GSA Region 8 for bridge facility and archives work in Seattle (February 2027), and recurring HVAC, electrical, plumbing, janitorial, roof, and building-automation maintenance at FDA and NARA facilities in Bothell and Seattle, Washington, ranging from $3,000 to $167,000 per task order.

The vendor's capability portfolio centers on concrete facilities maintenance and building operations services: HVAC repairs and replacements, electrical installation and upgrades, plumbing work, mechanical equipment maintenance, janitorial services, roof repairs and preventative maintenance, building automation system repairs, emergency generator maintenance, landscaping, water flushing and testing, and fire system work. Primary NAICS coverage is Facilities Support Services (576 awards), Other Building Equipment Contractors (74 awards), and Commercial and Industrial Machinery and Equipment Repair and Maintenance (66 awards); principal PSC codes are Maintenance of Office Buildings (189 awards) and Operation of Office Buildings (144 awards). The vendor delivers on the GSA Multiple Award Schedule across 465 task orders ($70.8 million potential value) and holds three named single-award BPAs: a $3.5 million janitorial and mechanical services BPA for Medford, Oregon facilities (James A. Redden Courthouse and USGS Building, base year plus nine option years through March 2026); a $2.7 million ground services BPA for Eugene, Oregon (base year plus four option years through March 2032); and a $1.1 million FDA and NARA operations and maintenance BPA for Seattle and Bothell, Washington (through February 2027).

Activity has remained steady: eleven awards in 2022, declining to two in 2025, then rising to seven in 2026 year-to-date. Only six awards (combined potential value $1.1 million) reach ultimate completion in the next twenty-four months, presenting modest recompete exposure. Service Contract Inventory reporting shows SCI-reportable invoiced revenue of $1.4 million in FY2022, zero in FY2023, then $1.4 million in FY2024 and $1.3 million in FY2025 — a narrow slice of the vendor's total federal services activity, captured only where individual contracts exceed the $150,000 reporting threshold. Across SCI-reportable prime contracts, the vendor deployed 5.5 to 6.8 FTEs annually and achieved median government-paid hourly rates around $87.86/hr, with senior labor pricing through $139/hr. GSA Schedule labor offerings span 21 categories priced from $48.13/hr (laborers) to $155.72/hr (contract managers with associate degree and ten years experience), with security clearances required across most roles. Total System Services performed all SCI-reportable work without subcontractor support — the vendor consistently delivers its own labor force and operates as a pure prime across its entire footprint, with zero sub-award activity in the source data.

Facilities Maintenance Services including Operations & Maintenance; Mechanical, Electrical, Plumbing, Architectural, Janitorial, Grounds, Miscellaneous Repair; Building Automation including DDC Controls; LEED EBOM Accreditation.