Kathy Fragnoli

Kathy Fragnoli, doing business as The Resolution Group, is a small disadvantaged, woman-owned business based in Dallas, Texas, specializing in alternative dispute resolution (ADR) and related services. The business provides mediation services, ADR training, and equal employment opportunity (EEO) investigation support primarily to federal agencies. Registered in SAM.gov since 2002, The Resolution Group is certified as a Small Disadvantaged Business, Economically Disadvantaged Women-Owned Small Business, and Woman-Owned Small Business, positioning the company to compete for federal contracts with advantageous business classifications.

The Resolution Group has consistently provided ADR and EEO investigation services to civilian federal agencies, with the majority of its contract work focused on the Department of Veterans Affairs (VA) Strategic Acquisition Center Frederick. The company has also performed EEO investigations for the International Boundary and Water Commission U.S.-Mexico, demonstrating its versatility in dispute resolution services. The contract awards have been predominantly unrestricted, meaning they were not specifically set aside for any particular business category, though the company's small business and woman-owned certifications likely contribute to its competitive positioning. Most contracts have been firm fixed-price delivery orders ranging from $3,400 to $684,800, with services typically performed in Dallas, Texas, and Washington, D.C.

The Resolution Group holds a significant $1.5 million single-award Indefinite Delivery Contract (IDC) with the VA Strategic Acquisition Center Frederick, awarded on April 20, 2020, and set aside for total small businesses. This IDC is specifically for alternative dispute resolution mediation services and training, enabling the VA to rapidly acquire dispute resolution expertise to support veterans and their families. Under this IDC, The Resolution Group has received multiple task orders between 2020 and 2024, with ceiling values ranging from $7,000 for advanced mediation training to $305,000 for comprehensive ADR services. The contract is structured to provide flexible, on-demand dispute resolution support, with a current performance period extending through April 19, 2025, demonstrating the ongoing value of The Resolution Group's specialized services to federal agencies.