Language Line, LLC

Language Line, LLC, a foreign-owned language services provider based in Monterey, California, operates as a prime federal contractor delivering telephonic and video remote interpretation, document translation, and Section 508 text remediation services across over 240 languages to federal agencies through the GSA Multiple Award Schedule and agency-specific IDIQs. The company competes exclusively under full-and-open vehicles with no set-aside designations, positioning itself as a large-business contractor in the interpretation and translation services market.

Language Line's capability footprint centers on two high-volume service categories: over-the-phone interpretation priced at $0.64 to $0.81 per minute for Spanish and $0.69 to $0.81 per minute for other languages, and document translation at $0.18 to $0.28 per word. The vendor delivers these services across immigration, justice, correctional, medical, and diplomatic sectors. Representative work includes a $200 million Multiple Award IDIQ awarded by U.S. Citizenship and Immigration Services on September 19, 2025, for language and interpretation support services to the Refugee, Asylum, International Operations Directorate through September 18, 2030; a $364 million Federal Supply Schedule contract with GSA awarded May 26, 2023, through May 25, 2028, covering interpretation and translation across 240+ languages nationwide; and a $8.6 million delivery order from USCIS for asylum interview interpretation services. Recent activity also includes a $66 thousand purchase order from the Federal Emergency Management Agency (awarded June 17, 2026) for over-the-phone interpreters supporting an outsourced call center, and a $29.1 thousand BPA call from Veterans Integrated Service Network 12 for sign language and foreign language translation and interpretation at a Madison, Wisconsin facility.

Customer concentration is extreme and dollar-skewed. USCIS dominates by potential value, accounting for 34 awards carrying $358.1 million in combined potential value, though the volume ranking tracks differently. By award count, the Bureau of Prisons Federal Medical Center Rochester leads with 68 awards ($31 thousand combined value) and Federal Correctional Institution Sandstone follows with 63 awards ($15 thousand combined value), reflecting a high-frequency, low-dollar pattern characteristic of facility-level operational orders. The top five customer locations by potential value account for 39% of the combined portfolio: USCIS ($358.1 million), Treasury IRS ($9.3 million), Bureau of Prisons Metropolitan Detention Center Brooklyn ($217 thousand), Army Medical Command ($110 thousand), and Justice Civil Rights Division ($95 thousand). Across all customer agencies, Language Line serves 150 distinct federal entities, though the concentration narrative splits sharply between USCIS (large-value IDIQ and delivery orders) and the Bureau of Prisons facility network (numerous small BPA calls).

Language Line holds three major parent vehicles. The GSA Multiple Award Schedule, valued at $364 million through May 2025, 2028, generates the highest task-order volume (1,203 task orders, $336.7 million combined potential value) and anchors the vendor's access to civilian agencies across the federal government. The Professional Services Schedule, awarded through the same vehicle, supports 229 task orders worth $33.8 million. The USCIS Language and Interpretation Support Services IDIQ, a $200 million multiple-award contract awarded September 19, 2025, represents the single largest delivery mechanism for asylum and refugee language support, with two delivery orders already issued. A legacy FEMA Interpreter Services contract (2012–2017) carries 5 task orders totaling $25.7 million and may reflect continuing obligations or historical data retention. Additional IDIQs carry smaller task-order volumes.

Activity has remained stable to declining. Awards per year ran at 102 in 2022, declined to 75–78 in 2023–2024, recovered to 93 in 2025, and show 51 awards year-to-date in 2026 (the source data ends October 1, 2026). The combined potential value across 979 prime and sub awards totals $946.3 million, with $95.7 million obligated (10% of ceiling). In the next twenty-four months, thirteen awards carrying $5 million in combined potential value reach ultimate completion, representing modest recompete exposure for the vendor.

Language Line operates as a prime on 99% of its awards and subcontracts minimally. Across SCI-reportable prime service contracts, the vendor self-performed all reported hours with zero sub engagement, building and staffing its own delivery teams. SCI-reported invoicing reached $22.7 million across FY2022–FY2025, with FY2025 showing the highest activity at $8.7 million invoiced across 69.1 FTEs (contract-level aggregation). The vendor's federal services workforce grew from 12.5 FTEs in FY2022 to 69.4 FTEs in FY2025, signaling scaling capacity to support the large USCIS IDIQ award. Government-paid hourly rates on SCI contracts span $35.71/hr at the 10th percentile, $61.80/hr median, and $116.74/hr at the 90th percentile, reflecting a mix of interpretation labor (lower end) and specialized translation or management labor (upper end). As a subcontractor, Language Line works to Leidos (Military OneSource EAP support), National Opinion Research Center (CMS marketplace integrity), and Acacia Center for Justice (unaccompanied minors and legal orientation programs).

Language Line has maintained federal contractor registration since April 2002. The company's award footprint skews heavily toward translation and interpretation services (938 of 979 awards, per NAICS 541512) and administrative support interpretation services (851 awards by PSC code). The vendor holds no visible SBA certifications, operates without set-aside participation, and competes exclusively in full-and-open federal contracting channels. Its market position rests on two pillars: the GSA Schedule, which provides rapid, low-friction access to civilian agencies and correctional facilities nationwide through small task orders, and the new USCIS IDIQ, which anchors a significant volume of interpretation capacity for immigration operations. The Bureau of Prisons represents the largest customer base by transactional frequency but contributes minimal dollar value, while USCIS represents the strategic revenue engine.