Language Line, LLC

Language Line, LLC, a foreign-owned language services provider headquartered in Monterey, California, operates as a prime contractor delivering telephonic and video remote interpretation, document translation, and Section 508 text remediation services to federal agencies across civilian, immigration, justice, and correctional sectors in over 240 languages. The vendor competes predominantly in full-and-open procurements with no set-asides; all named awards carry "No Set-Aside Used" designations.

Language Line's federal footprint is dominated by the Department of Homeland Security's U.S. Citizenship and Immigration Services (USCIS), which anchors 39% of combined potential value across the vendor's recent award portfolio. USCIS holds two high-impact IDIQs: a $200 million multiple-award Indefinite Delivery/Indefinite Quantity contract for language and interpretation support services awarded September 19, 2025, through September 18, 2030, and an earlier $1.6 million single-award BPA for over-the-phone interpreter services in rare and indigenous languages (expired June 2024). Representative work includes a $2.1 million delivery order for refugee, asylum, and international operations support (issued September 19, 2025, through September 18, 2026) and an $8.6 million delivery order for asylum interview interpretation (June 2024, modified through September 20, 2025). The Department of Justice Bureau of Prisons is the second-largest customer by award count, with 68, 63, and 22 awards respectively from Federal Medical Center Rochester, Federal Correctional Institution Sandstone, and Federal Correctional Institution Berlin; these awards are predominantly small BPA calls ranging from dozens to thousands of dollars, reflecting routine facility-level language access procurement. The Department of the Treasury Internal Revenue Service accounts for $9.3 million across 36 awards. By combined potential value, USCIS ($354.1 million) dominates, followed distantly by IRS ($9.3 million) and the Bureau of Prisons Metropolitan Detention Center Brooklyn ($217 thousand).

Language Line holds three primary parent vehicles. The GSA Multiple Award Schedule (MAS) contract, valued at $364 million (awarded May 26, 2023, through May 25, 2028), is the vendor's workhorse, supporting 1,170 task orders worth $336.7 million in combined potential value. This schedule covers over-the-phone interpretation at $0.64 to $0.81 per minute for Spanish and $0.69 to $0.81 per minute for other languages; document translation at $0.18 to $0.28 per word; video remote interpretation; and Section 508 text remediation, with a maximum order value of $1 million per delivery order. The Professional Services Schedule carries 229 task orders ($33.8 million combined potential value). The vendor also operates under a FEMA Interpreter Services vehicle (2012–2017 legacy contract) with 5 task orders worth $25.7 million. Remaining vehicles include two older indefinite-delivery contracts (15JPSS22D00000013 and TIRNO00D00040) with minimal recent activity.

Recent activity declined markedly from 102 awards in 2022 to 34 in 2026 (a partial-year count through late September). SCI-reported invoicing for Language Line on federal service contracts above the $150,000 reporting threshold reached $14 million across FY2022–FY2024 ($2.6 million in FY2022, $7.3 million in FY2023, $4.2 million in FY2024), with an SCI workforce trajectory from 12.5 FTEs in FY2022 to 32.1 FTEs in FY2024. On federal services contracts captured in SCI, government-paid rates ranged from a 10th percentile of $35.71 per hour to a median of $61.80 per hour and a 90th percentile of $116.74 per hour. Across SCI-reportable prime contracts, the vendor performed 100% of contractor hours internally; sub-engagement was negligible. Forty-seven awards with ultimate completion dates in the next twenty-four months carry combined potential value of $3.3 million, representing a modest recompete exposure.

Language Line operates predominantly as a prime contractor (99% of awards); subcontract exposure is minimal, limited to interpretation and translation services delivered under National Opinion Research Center and Acacia Center for Justice prime awards. The vendor's service contract inventory shows it delivers labor-hour interpretation services in specialized languages rather than goods or products, with concentration in translation and interpretation services (919 of 959 awards) and support administrative services under PSC codes. The vendor maintains active SAM.gov registration (through October 2026 as of source date) and has held federal contractor status since 2002.