Kaizen Laboratories Inc.

Kaizen Laboratories Inc., a self-certified small disadvantaged business based in New York, delivers artificial intelligence platform development, AI-native complaint intake and case analysis systems, and cloud infrastructure services to federal civilian agencies as a prime contractor across GSA Multiple Award Schedule and single-award BPA vehicles. The vendor operates exclusively as a prime, holding no subcontract relationships beyond one recent sub engagement under Soldierpoint Digital Health, and competes in full-and-open procurements without set-aside restrictions on most of its federal work, though it holds small-business set-aside awards (total small business designation on a National Archives definitive contract).

Kaizen's customer base concentrates in civilian IT and commerce-facing agencies. The top five funding customers account for 86% of recent awards by count, led by the Department of Commerce's International Trade Administration (2 awards, $15.3 million combined potential value), the Department of the Army ($15 million on an Other Transaction Agreement for the C-SUAS Marketplace), and the Department of Education's Office of the Chief Financial Officer ($5 million on an AI-native complaint intake and case analysis delivery order). The National Archives and Records Administration and the GSA Federal Acquisition Service complete the active customer set. Dollar concentration diverges from award count — the Army OTA and the ITA BPA together represent $30 million of the vendor's $37.5 million combined potential value, while the Education CFO order ($5 million) anchors civilian agency IT spend.

Kaizen operates primarily under the GSA Multiple Award Schedule, where it holds a five-year Federal Supply Schedule contract (awarded March 5, 2026, through March 4, 2031, $475 thousand ceiling) and a fifteen-dollar-million single-award Blanket Purchase Agreement with the International Trade Administration for Enterprise Artificial Intelligence Center digital platform services (awarded March 12, 2026, through March 11, 2028). Four task orders placed under the MAS vehicle carry $20.6 million in combined potential value. Recent prime work includes the $5 million Department of Education complaint intake and case analysis delivery order (August 6, 2026, completion August 5, 2027), a $273.9 thousand International Trade Administration BPA call for AI exports program resident services (August 15, 2026), the $15 million Army OTA for C-SUAS Marketplace operations (May 8, 2026, through May 8, 2027), and a $1.7 million National Archives definitive contract for presidential library ticketing system development (May 6, 2026, through April 30, 2031). On the subcontractor side, Kaizen delivers architecture and application development support to Soldierpoint Digital Health on a $5.55 million task order (September 9, 2026, performance July 2026 through January 2027).

The vendor's GSA Schedule labor portfolio spans twenty-two categories across cloud, software engineering, and support disciplines, with hourly rates ranging from $178.04 for entry-level customer success to $327.96 for security engineering; all positions require a bachelor's degree and four years' experience with no security-cleared roles. All seven awards in the source data are recent (March through September 2026), with three awards reaching ultimate completion inside the next twenty-four months ($20.3 million in combined potential value facing recompete). Combined dollars obligated to date total $11.2 million against $37.5 million combined potential value, reflecting early execution posture.

Kaizen Laboratories Inc. is a U.S.-based small business that provides modern, unified software platforms for public institutions, with a focus on high-volume, constituent-facing and recreation-related services. Kaizen's technology enables government agencies to deliver digital "front doors" where users can register, schedule appointments, reserve facilities and campsites, purchase passes, and complete payments through a single, intuitive interface. The platform supports recreation and outdoor activity management, facility reservations, event ticketing, memberships, permits, and integrated point-of-sale, while providing administrators with tools for capacity management, financial controls, reporting, and operations. Kaizen partners with local, state, and federal agencies to replace fragmented legacy systems with a configurable, scalable solution designed for public-sector and recreation operations.