Intact Technology Inc.

Intact Technology Inc., headquartered in Reston, Virginia, operates as a prime contractor delivering enterprise software licensing, IT service management, infrastructure monitoring, and technology modernization services to federal civilian agencies almost exclusively on a full-and-open basis through the GSA Multiple Award Schedule. The company competes without set-aside designations across the vast majority of its portfolio, though a small number of individual delivery orders carry total small business set-aside flags.

The vendor's federal footprint is heavily concentrated in IRS technology programs. The Department of the Treasury's Internal Revenue Service accounts for 160 of 247 total awards (65% of award count) and $2.52 billion of $2.65 billion in combined potential value (95% of all potential value). A distant second tier includes the Pension Benefit Guaranty Corporation (12 awards, $10.1 million), Department of the Treasury Departmental Offices (8 awards, $84.8 million), Social Security Administration (8 awards, $10.5 million), and Department of Labor (4 awards, $9.8 million), which collectively account for 78% of award count but less than 5% of potential value. This concentration in IRS dollar value is structural to Intact's business model rather than transactional; the vendor has delivered sustained, multi-year platform support for IRS enterprise systems including ServiceNow (IT Service Management Release 2 and Workstreams Release 3, together exceeding $54 million), MicroFocus software and monitoring ($40 million to $50 million across multiple contracts), the IRWorks program (operations and maintenance, $8.35 million), Delinea Privilege Manager for Treasury Enhanced Security Initiatives ($14.14 million), and most recently technology transition from an integrated OpenText/Cisco/ServiceNow environment to Cisco-only infrastructure with AppDynamics and Splunk ($1.63 million, awarded January 30, 2026, completing September 29, 2026).

Intact's primary vehicle is the GSA Multiple Award Schedule contract 47QTCA22D00B2, a $500,000 base ceiling agreement issued July 25, 2022, extending through July 24, 2027. This vehicle supports 204 task orders carrying $2.58 billion in combined potential value — substantially exceeding the base ceiling — and represents the mechanism through which the vendor delivers software licenses, professional services, and IT support across its civilian agency customer base. A secondary vehicle, GSA Information Technology Schedule 70, carries 19 task orders valued at $2.15 billion. The company holds minor positions on an indefinite delivery contract with the Pension Benefit Guaranty Corporation (5 task orders, $2.6 million) and Alliant II (1 task order). Activity has declined in recent years; the vendor recorded 6 awards in 2022, 8 in 2023, 5 in 2024, 5 in 2025, and 1 in 2026, reflecting either slower new-order flow or a shift toward larger, longer-duration delivery orders. Only three awards with combined potential value $15.9 million face ultimate completion inside the next twenty-four months, limiting near-term recompete exposure for competitors.

On the GSA Schedule labor side, Intact's portfolio spans 17 rated labor categories with hourly rates ranging from $68.45 (administrative and technical support, high school education, two years' experience) through $307.96 (practice principal level 6, bachelor's degree, ten years' experience). The median government-paid rate across SCI-reportable service contracts runs $239.54 per hour, with senior analyst and program-management roles occupying the $181–$263 range; no security-cleared labor categories are offered. SCI data shows $41.9 million in invoiced revenue across FY2023 alone, with federal service FTEs growing from 6.3 in FY2022 to 104 in FY2024, indicating scale-up in delivery operations over the past two years. The vendor operates as a prime contractor on 99% of awards and uses subcontractors for approximately 8% of labor hours on prime SCI-reportable contracts, naming 15 distinct subcontractors across the portfolio — a modest sub-engagement posture suggesting Intact builds most delivery teams internally rather than acting as a feeder to larger systems integrators.

Intact's capability framing from recent awards centers on software platform operations (ServiceNow, MicroFocus, Delinea, AppDynamics, Splunk), IT service management and ticketing, application performance monitoring, privilege access management, load testing and capacity management, and infrastructure transition projects for civilian agencies. The company does not compete on defense work, classified contracts, or security-cleared labor; its federal customer base is confined to civilian Treasury, Social Security, Department of Labor, and HHS sub-agencies. Award growth has moderated, but the concentration of the IRS relationship and the durability of multi-year service-management contracts position the vendor as a stable, if narrow, federal IT services player oriented entirely toward civilian IT operations and modernization.

Intact is an IT and business service management (BSM) consulting company focused on helping government agencies design,implement,operate,and automate thier IT service management,IT asset management, and BSM initiatives based on ITIL best practices.