Identity Theft Resource Center

The Identity Theft Resource Center (ITRC), a nonprofit organization based in El Cajon, California, is a national leader in supporting victims of identity theft and cybercrime through specialized victim services, data analysis, and consumer privacy protection. ITRC operates a trauma-informed national hotline dedicated to assisting identity theft and cybercrime victims, providing comprehensive case management, customized recovery plans, and follow-up support to help individuals transition from crisis to resolution. The organization has maintained federal vendor status since 2007 and has developed substantial expertise in serving vulnerable populations, including domestic violence survivors, human trafficking victims, and foster youth affected by identity crimes.

ITRC has received multiple federal contract awards for cyber data services and related analytical work. The Department of the Interior's Departmental Offices awarded ITRC a firm fixed-price purchase order valued at $95,500 on August 21, 2024, for cyber data services under an existing agreement, with completion scheduled for August 20, 2029. This contract represents an exercise of option year 1 and will be performed at ITRC's El Cajon location with no set-aside designation. Additionally, the Federal Trade Commission awarded ITRC a $17,389 firm fixed-price purchase order on September 13, 2023, for procurement of a data breach dataset, with completion on September 17, 2024, also with no set-aside designation. These contracts demonstrate ITRC's role in providing specialized cyber data analysis and breach dataset services that support federal agencies' understanding of identity theft trends and victim impacts.

ITRC's federal grant portfolio consists of three substantial cooperative agreements from the Department of Justice's Office for Victims of Crime under the Crime Victim Assistance/Discretionary Grants program (CFDA 16.582). The most recent award, made on October 1, 2025, is a $2,000,000 cooperative agreement supporting Project ASSIST (Advisor Support, Strategic Intervention, and Service Teamwork), which will run through September 30, 2028. This award enables ITRC to expand its national hotline capacity to serve over 8,000 new victims annually, provide 18 in-person law enforcement trainings, and develop a digital staff wellness hub. A second active grant, awarded October 1, 2022, provides funding through September 30, 2026, to enhance and expand hotline services with trauma-informed approaches targeting at least 12,400 victims annually, with enhanced case management for 1,860 victims, and expanded outreach to vulnerable populations including domestic violence victims, human trafficking survivors, and foster youth. A prior $1.5 million cooperative agreement awarded on October 1, 2021, with completion on September 30, 2024, supported enhancement of ITRC's National Identity and Cybercrime Direct Victim Services Hotline through referral partnerships and training initiatives. Additionally, ITRC served as a subcontractor to Research Triangle Institute on a federal grant subcontract (4-312-0217229) with an award date of June 14, 2021. Collectively, these grants reflect ITRC's core mission of providing victim-centered, trauma-informed support services while building organizational capacity and training law enforcement partners nationwide.