Identity theft resource center (itrc) will implement project assist (advisor support, strategic intervention, and service teamwork)

The Department of Justice Office of Justice Programs Victims of Crime awarded the Identity Theft Resource Center a $2 million cooperative agreement on October 1, 2025, under the Crime Victim Assistance/Discretionary Grants program (CFDA 16.582) to implement Project ASSIST (Advisor Support, Strategic Intervention, and Service Teamwork).

The project expands ITRC's national hotline capacity to serve identity theft, scam, and fraud victims nationwide by transitioning from reactive advice to proactive case management. ITRC will deliver customized, actionable recovery plans with structured follow-up support to over 8,000 new victims annually, provide 18 in-person law enforcement trainings, and produce a digital staff wellness hub. The award funds victim-centered, trauma-informed support services designed to empower victims to move from crisis to resolution through expert, compassionate assistance.

ITRC, a nonprofit organization based in El Cajon, California, is the sole recipient. The period of performance runs from October 1, 2025, through September 30, 2028. Place of performance is El Cajon, California.

The project will maintain and expand the itrcs national hotline capacity, empowering victims of identity theft, scams, and fraud to move from crisis to resolution through expert, compassionate support. Key activities include transitioning from reactive advice to proactive case management, providing every victim with a customized, actionable recovery plan and structured follow-up to ensure they feel supported. The project will serve over 8,000 new victims annually nationwide, PROVIDE18 in-person law enforcement trainings, and produce a digital staff wellness hub.