Crisis Text Line, Inc.
San Jose, CA
- UEI
- UQ3EWMK2GK16
- CAGE
- 74GL8
- Primary NAICS
- 624190 Other Individual and Family Services
- SAM.gov registration
- Active through
Company facts
- Self-certified in SAM.gov
- Entity structure
- Corporate Entity (Tax Exempt)
- SAM.gov registration date
- Physical address
- 1726 Harmil Way, San Jose, CA 95125, USA
- Website
- crisistextline.org
- Founded
- 2013
- Employees
- 1K-5K
- Estimated annual revenue
- $500M-$1B
- Industry
-
- Consumer Discretionary
- Consumer Services
- Diversified Consumer Services
- Specialized Consumer Services
- SIC code
- 86 Membership Organizations
- Profiles
Registration and certifications come from SAM.gov and the SBA; company details from public web sources. Updated .
Contract vehicles
Grant subawards
| Prime recipient | Prime award | Amount | Awarded |
|---|---|---|---|
| Appalachian State University | 2416469 | $45,170 | |
| Delaware Department Of Health And Social Services | H79FG001227 | $149,999 |
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About the company
Crisis Text Line, Inc., a tax-exempt nonprofit, holds a General Services Administration Federal Supply Schedule contract as a prime contractor and serves as a subrecipient on federal grants managed by the National Science Foundation and the Department of Health and Human Services. The organization operates a 24/7 crisis text support service with labor-category positions spanning crisis counselors, development engineers, and clinical supervisors billed at rates ranging from $54.73 to $194.94 per hour.
Crisis Text Line's federal footprint remains nascent. The vendor holds three total awards across prime and sub roles: a $4 million GSA Multiple Award Schedule contract effective through October 2029, a National Science Foundation sub-award under the Division of Behavioral and Cognitive Sciences (December 2025), and a Department of Health and Human Services Substance Abuse and Mental Health Services Administration sub-award (January 2025). The GSA MAS contract, awarded October 11, 2024, is classified under two Special Item Numbers—624SS (Social Services/Professional Counseling and Veterans' Readjustment and Behavioral Health Services) and OLM (Order-Level Materials)—within the Human Capital–Social Services FSC Group. Single orders under SIN 624SS carry a $1 million ceiling; OLM orders max out at $250,000. The contract requires domestic performance with net 30 payment terms and a $100 minimum order value. Services include 24/7 confidential crisis text line support in English and Spanish, surge crisis support for nights and weekends, clinical direction and supervision, software engineering, and quality improvement services.
Activity is early-stage. One award arrived in 2024 and two in 2025, with combined potential value of $4 million against obligated dollars of $195 thousand (5% utilization to date). The GSA MAS vehicle accounts for the full $4 million ceiling and represents the vendor's only current prime contracting position; the two sub-awards route through Appalachian State University and the Delaware Department of Health and Social Services on education and behavioral health programming respectively. Crisis Text Line is classified as Other Than Small Business.
Quick answers
Is Crisis Text Line, Inc. registered in SAM.gov?
Yes. Crisis Text Line, Inc.'s SAM.gov registration is active through August 20, 2027.
Which contract vehicles does Crisis Text Line, Inc. hold?
Crisis Text Line, Inc. holds a place on 1 federal contract vehicle: MAS.
On GovTribe
See Crisis Text Line, Inc.'s full federal record
- IDV awards
- Contract vehicles
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