Community Support Services Inc.

Community Support Services Inc., a tax-exempt nonprofit based in Akron, Ohio, operates as an AbilityOne agency and federal grant recipient providing integrated behavioral healthcare, recovery housing, and janitorial facility services to federal agencies and the Department of Veterans Affairs. The organization holds 144 prime awards (98% of recent awards) and 3 sub-awards across contracts and grants totaling $17.5 million in combined potential value, with $40.4 million obligated across all awards. Community Support Services Inc. does not hold federal contract IDVs; its federal footprint splits sharply between a dominant janitorial services contracting business and a growing federal grant portfolio in homelessness prevention and veteran support.

The contracting portfolio centers on janitorial and facility maintenance services delivered to General Services Administration regions. GSA Public Buildings Service Region 5 leads by award count with 47 awards carrying $4.5 million combined potential value, while GSA Public Buildings Service holds an additional 10 awards. These work under five GSA indefinite-delivery vehicles: GS05P12SLD0070 (23 task orders, $170 thousand), GS05P07SLC0028 (21 task orders, $199 thousand), GS05P02GAC0151 (12 task orders, $34 thousand), 47PF0018D0036 (6 task orders, $44 thousand), and GS05P98GAC0029 (5 task orders). Across all task orders, janitorial services account for 68 awards and temporary shelters for 8 awards in the NAICS classification. Performance occurs at awardee facilities and GSA buildings in Ohio and Region 5.

Federal grant work anchors the other strategic footprint: the Department of Housing and Urban Development's Assistant Secretary for Community Planning and Development has issued 39 awards under the Continuum of Care Program (CFDA 14.267) supporting permanent supportive housing, rapid rehousing, transitional housing, supportive services, and Homeless Management Information Systems (HMIS) operations for vulnerable populations in Summit County, Ohio. The Department of Veterans Affairs Veterans Health Administration has issued 13 grants under the Supportive Services for Veteran Families Program (SSVF, CFDA 64.033) and grants for integrated behavioral healthcare expansion. Veterans Integrated Service Network 10 awarded a $6.556 million firm fixed-price contract to Community Support Services Inc. on October 1, 2021, through September 30, 2026, to operate the Safe Haven Low Demand Program—a recovery housing facility serving homeless veterans with mental health and substance use disorders in Akron. The VA also issued a $588,101 SSVF grant (CFDA 64.033) effective October 1, 2025 through September 30, 2026, for outreach, case management, VA benefits assistance, and temporary financial assistance to very low-income veteran families. HUD has issued multiple Continuum of Care grants including $303,992 (May 1, 2026 through April 30, 2027), $293,654 (October 1, 2025 through September 30, 2026), and $169,467 (September 1, 2025 through August 31, 2026). The Substance Abuse and Mental Health Services Administration Center for Mental Health Services awarded a $1.079 million grant (September 30, 2022 through September 29, 2026) for integrated primary and behavioral healthcare expansion under the Certified Community Behavioral Health Center model in Summit County, serving adults with serious mental illness, individuals with co-occurring disorders, children with serious emotional disturbance, and chronically homeless adults. The Health Resources and Services Administration Bureau of Primary Health Care has issued supplemental grants for COVID-19 vaccination expansion and care coordination.

Community Support Services Inc. also holds three grant sub-awards: a Mental Health Block Grant sub-award from the Ohio Department of Mental Health (September 18, 2023) and two Emergency Solutions Grant COVID-19 (ESG-CV) sub-awards from the City of Akron (January 12, 2023 and October 25, 2021) funding the Tent to Housed emergency shelter program at 111 E. Voris Street, Akron, providing short-term temporary shelter for individuals living in tent encampments, intensive onsite housing assistance, case management, and wraparound supportive services.

Activity has remained steady in recent years—7 awards in 2022 and 2023, declining to 5 in both 2024 and 2025—with 7 awards (combined potential value $6.6 million) completing within the next twenty-four months. The two customer rankings diverge sharply: Veterans Integrated Service Network 10 dominates potential value at $12.9 million across 9 awards, while GSA Region 5 leads by count with 47 task orders. The janitorial contracting base supports GSA facilities operations while grant work concentrates on homelessness prevention, behavioral health integration, and veteran family services aligned with the organization's mission in Summit County, Ohio.