Family & Community Services Inc.

Family & Community Services Inc., operating as Center Of Hope, is a tax-exempt nonprofit based in Ravenna, Ohio that provides intensive outpatient mental health and substance abuse treatment, community-based residential housing for homeless and low-income populations (including veterans and domestic violence survivors), and supportive services to vulnerable populations as a prime recipient of federal grants and a prime contractor on VA service delivery contracts—competing predominantly in full-and-open (non-set-aside) procurements.

The vendor's footprint splits decisively between federal contract work (six delivery orders under a single VA IDC) and a substantial grant portfolio. On the contract side, Family & Community Services holds a $5.256 million Indefinite Delivery Contract (36C25021D0044) with the VA Veterans Integrated Service Network 10 for Intensive Outpatient Program (IOP) beds across Summit County, Stark County, and Mahoning County, Ohio, with five task orders issued through September 2025 ranging from $16 thousand to $381 thousand. Representative awards include a $381 thousand firm-fixed-price delivery order for IOP beds (awarded September 2025, completing September 2026) and a $117 thousand order for IOP beds in the same three-county region (awarded September 2024, completing September 2025). On the grant side, the vendor acts as prime recipient on a diversified portfolio anchored by HUD Continuum of Care Program (CFDA 14.267) grants (45 awards since 2022), VA Supportive Services for Veteran Families Program (CFDA 64.033) grants totaling roughly $6 million across multiple years, a $1 million HUD Veterans Home Rehabilitation Program award (CFDA 14.278, September 2023 through September 2026), a $500 thousand Department of Justice Office on Violence Against Women transitional housing grant (CFDA 16.736, October 2023 through September 2026), and a $2.5 million VA Homeless Providers Grant and Per Diem Program award (CFDA 64.024, August 2021). The vendor also holds AmeriCorps Senior Demonstration Program grants from the Corporation for National and Community Service (245 AmeriCorps Seniors volunteers providing food pantry delivery, healthcare transportation, and companion services across four Ohio counties).

Customer concentration is acute and reflects the vendor's mission focus. The Department of Veterans Affairs accounts for 60 awards (35 awards totaling $12.4 million combined potential value with VISN 10 alone) across contract and grant programs; HUD's Assistant Secretary for Community Planning and Development holds 45 awards covering Continuum of Care, Veterans Home Rehabilitation, and related housing programs. The VA's Veterans Health Administration Under Secretary for Health and the Corporation for National and Community Service each fund 15–25 awards. Together these four customer organizations account for 79% of recent awards. A secondary tier includes the Ohio Attorney General (Crime Victim Services sub-awards) and the Ohio Office of Criminal Justice Services (domestic violence intervention and shelter sub-awards). The vendor operates as subrecipient on roughly 30 federal grant awards, primarily domestic violence shelter and crisis intervention grants flowing from Ohio state pass-through entities.

The vendor's grant work dominates its federal activity by award count and dollar magnitude. Representative primary grants include annual CoC Program awards ($136 thousand observed for FY2024–2025 performance) supporting permanent housing, transitional housing, and supportive services in Ravenna and surrounding counties; multiple SSVF grants ($930 thousand through $1.86 million per award) delivering case management, VA benefits navigation, and housing stability assistance to veteran families; and a $500 thousand Office on Violence Against Women transitional housing grant providing 17 communal residences for domestic violence survivors in collaboration with the Portage Metropolitan Housing Authority, including 6–24 months of rental assistance, case management, safety planning, job training, and housing advocacy. Subrecipient grant activity includes domestic violence intervention and shelter services (Someplace Safe program in Trumbull County, Safer Futures program in Portage County) and affordable housing rehabilitation (Valor Home Summit County project under HUD Community Development Block Grant sub-award from the City of Akron).

On the contract vehicle side, the vendor places work under five named VA IDCs: the primary $5.256 million VISN 10 IOP beds contract (36C25021D0044, five task orders), VA25017D0089 (four task orders, $773 thousand), VA25019D0015 (three task orders, $243 thousand), VA25014D0077 (three task orders, $183 thousand), and VA25016D0014 (three task orders, $188 thousand). All task orders are firm-fixed-price delivery orders with no set-aside designation.

Activity has contracted sharply. The vendor received 11 awards in 2022, peaked at 19 in 2023, declined to 8 in 2024, dropped to 5 in 2025, and has received 1 award year-to-date in 2026. Four awards (combined potential value $381 thousand) reach ultimate completion within the next twenty-four months, creating recompete pressure on the VISN 10 IOP contract line.

Service Contract Inventory captures minimal federal service-contract activity: $112 thousand in invoiced prime revenue across FY2023 only, on a single contract spanning 1.1 FTEs. Government-paid hourly rates ran from a 10th percentile of $50.66/hr to a median of $60.28/hr to a 90th percentile of $69.90/hr. The vendor reported zero subcontractor hours across SCI-reportable prime contracts. SCI data represent only a narrow slice of the vendor's federal services footprint and substantially understate the vendor's total federal activity, which is dominated by grant-funded direct services (housing, case management, mental health and substance abuse treatment) that fall outside the SCI reporting threshold or scope.

The vendor performs as a prime contractor and prime grant recipient across all named federal work, with no named subcontractors on federal contracts. The vendor acts as subrecipient on roughly 30 federal grant awards, primarily domestic violence and supportive services grants flowing through Ohio state agencies (Attorney General, Office of Criminal Justice Services).