WPCA RFP - Billing, Collections, Consumption Data Analysis, Payment Processing

The City of Stamford's Water Pollution Control Authority (WPCA) is seeking proposals for a comprehensive billing, collections, consumption data analysis, payment processing, and customer service solution through RFP No. 2025.0440. This procurement opportunity is open to vendors and will be available from June 12, 2025, at 5:00 AM EDT through July 17, 2025, at 4:00 PM EDT, with the RFP opening scheduled for July 17, 2025, at 4:00 PM. The solicitation requires interested vendors to access and download all proposal documents through the ProcureWare online platform, with all questions to be submitted via the platform's Clarifications feature. Project Manager Rhudean Bull will oversee the procurement process, and the point of contact is James Dignoti, who can be reached at 888 Washington Blvd., Stamford, CT, with contact information including phone number 203-977-4188 and email jdignoti@stamfordct.gov. No RFP deposit is required, and there is no pre-proposal meeting scheduled for this procurement opportunity.

The solicitation documents do not explicitly specify set-aside designations, disadvantaged enterprise requirements, or restrictions on responding organizations. Similarly, there is no clear indication of incumbent vendors, existing technological infrastructure, or specific integration requirements. The procurement does not outline a definitive budget range or award value for the proposed services. Vendors interested in responding to this bid must thoroughly review the full details available on the ProcureWare platform and carefully follow the submission guidelines outlined in the solicitation. The comprehensive scope of services suggests a potentially significant contract for billing, collections, data analysis, payment processing, and customer service solutions for the Stamford WPCA, which would require vendors to demonstrate robust capabilities in these technical and customer-facing domains.