Workers' compensation management system

The State of South Carolina, specifically the South Carolina State Accident Fund (SAF), is procuring a comprehensive Workers' Compensation Insurance Management System to replace its current legacy platform. The system must support policy administration, billing, claims management, and legal case management for approximately 565 insured state and local governmental entities, with capacity for 80-90 internal read/write users and external vendor read-only access. The project involves converting approximately 170,000 claims, 150,500 policy transactions, and 856,705 financial transactions representing roughly ten years of historical data. Key deliverables include a Software as a Service (SaaS), vendor-hosted, or cloud-based integrated solution with required integrations including Hyland OnBase version 18.0.1.51, SCWCC, MMSEA, COBVA, and various medical vendors. The solicitation requires fixed pricing for implementation services, with a mandatory 12-month warranty commencing upon final system acceptance and a Service Level Agreement of 99.7% or greater annual availability. Key dates include a pre-proposal conference held on January 14, 2021, proposal submissions due on June 15, 2021, at 11:00 a.m., and an award posting originally scheduled for November 24, 2021 (though this has been extended).

The solicitation does not specify specific set-aside designations for disadvantaged enterprises, and no incumbent vendor is explicitly identified. The system must integrate with existing infrastructure including the SAGE accounting package, Active Directory (without current Single Sign-On capability), and various external systems such as medical management vendors, bill review providers, and pharmacy services. The contractor must propose an industry-standard System Development Lifecycle methodology at SEI CMM Level 3 or higher, with specific on-site work required at certain project phases. While no explicit budget range is provided, the procurement includes an initial three-year contract term with two one-year renewal options, for a maximum contract period of five years. The price proposal must include total cost of ownership for all five potential contract years, covering software licensing, hardware, implementation, data conversion, training, interfaces, ongoing maintenance and support, and hosting costs. Vendors must provide detailed pricing including implementation tasks, hourly rates for resources by role, annual support and maintenance costs, and annual hosting costs for each contract year.