WebEOC Application and Services

The State of Missouri, through the Office of Administration, Information Technology Services Division (ITSD) on behalf of the Department of Public Safety, is soliciting a Single Feasible Source (SFS) procurement for WebEOC Application and Services. This procurement covers comprehensive maintenance, support, and hosting services for the WebEOC emergency operations platform, including Comprehensive Module Care Plan Maintenance, Perpetual Disaster Recovery Maintenance, WebEOC Software Maintenance, Premium Board Subscription, ASP Hosting for WebEOC Professional (up to 500 users), ASP Hosting Maps Add-On, and ASP Hosting for Non-Production instances across three potential contract periods. The solicitation encompasses 21 line items organized across a one-year initial period with two optional one-year renewal periods (October 1, 2025, through September 30, 2028). Required qualifications include achievement of "Approved" registration status in MissouriBUYS and "Spend Authorized" status in MissouriBUYS MOVERS, E-Verify enrollment compliance, and adherence to stringent cloud hosting and security standards including 99.9% service availability, AES-256 encryption at rest, TLS 1.3 encryption in transit, data residency within the continental United States, and annual disaster recovery testing. Evaluation will utilize multiattribute scoring methodology. The solicitation opened February 4, 2026, at 6:01 PM and closes February 9, 2026, at 8:00 PM Coordinated Universal Time, with the initial contract period running from October 1, 2025, through September 30, 2026.

This procurement is designated as a Single Feasible Source purchase under Missouri Revised Statutes Section 34.044, identifying ESi Acquisition, Inc. as the sole practicable vendor due to the proprietary nature of the WebEOC product, which means competitive bidding has not been conducted and no set-asides for disadvantaged enterprises apply. The incumbent vendor is ESi Acquisition, Inc., which must maintain current business entity certification status, comply with Missouri Revised Statutes Section 34.040.7, maintain registration with the Missouri Secretary of State, achieve clearance from the System for Award Management (SAM) if federal funds are involved, and verify non-appearance on Missouri's Purchasing Suspension/Debarment List. Additionally, vendors must certify non-participation in boycotts of Israel and comply with federal debarment status verification requirements. The total contract cost for the initial one-year period is $83,148.89, with vendors required to provide firm, fixed pricing for all required services and indicate maximum pricing for renewal option years. Delivery of all services is FOB Destination to the Missouri Department of Public Safety, Truman Building, Room 870, Jefferson City, Missouri 65102, with all contract payments submitted via electronic funds transfer to the remittance address listed in the vendor's MissouriBUYS registration.