Web Content Management System

The City of Pittsburgh's Office of Management and Budget is seeking a comprehensive Web Content Management System (CMS) replacement through RFP #2022-RFP-256, targeting the migration of their existing custom Redtail/City Website to an enterprise-level solution. The procurement involves replacing the current system with a cloud-hosted CMS that includes data migration of approximately 6,000 active pages, integrated web forms, user management capabilities, press release publication and email distribution functionality, training materials, and ongoing technical support. Evaluation criteria for vendor selection will be multi-faceted, including Firm's Qualifications (15 points), Project Team Qualifications (15 points), Project Approach and Plan (20 points), Mandatory Technical Demonstration (10 points), Cost Proposal (30 points), and MWDBE/VOSB Good Faith Effort (10 points). The RFP was released on January 6, 2023, with questions due by January 20, 2023, and final proposal responses required by February 3, 2023, at 5:00 pm. The city expects to complete proposal evaluations and award the contract in February 2023, with specific technical requirements mandating 99.99% system uptime, data encryption, and compliance with security standards like ISO/IEC 27001.

The procurement demonstrates a strong commitment to encouraging participation from diverse business enterprises, with specific goals of 18% minority participation, 7% women's participation, and 5% veteran-owned small business participation. The technical requirements indicate a preference for cloud-based solutions, with Google Cloud Platform as an alternative hosting environment, and vendors must ensure all cloud-hosted data remains within the continental United States. Strict security protocols are required, including annual third-party penetration testing, comprehensive audit logging, secure authentication methods, and robust data protection mechanisms. While specific budget ranges are not explicitly detailed, the RFP includes a five-year total cost of ownership model and requests pricing across multiple cost categories such as application costs, training expenses, implementation fees, module-specific pricing, integration costs, and data conversion expenses. The selected vendor must provide a solution that is configurable by both the vendor and city staff, capable of integrating with third-party solutions, and meeting comprehensive web accessibility standards including WCAG and Section 508 compliance.