Web and Mobile App ADA Compliance

Los Alamos County is seeking professional services to audit and test its online digital content for compliance with the Americans with Disabilities Act (ADA) Title II final rule, specifically targeting Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards by April 26, 2027. The comprehensive scope includes auditing three main websites, council and board calendars, third-party platforms, mobile applications, and social media platforms across multiple channels. Deliverables will include baseline accessibility audits, prioritized remediation plans, policy and procedure development, staff training programs, monitoring protocols, and periodic testing. A non-mandatory pre-proposal conference is scheduled for December 29, 2025, at 10:00 a.m. Mountain Time via Microsoft Teams, with written questions due by January 5, 2026, at 2:00 p.m. Proposals are due January 13, 2026, at 2:00 p.m. Mountain Time through the County's Bonfire Procurement Portal, with an estimated contract award of February 3, 2026. Evaluation criteria will be weighted across qualifications and experience (20 points), previous clients (10 points), understanding of industry standards (10 points), service description and scope meeting ability (30 points), optional remediation services capability (10 points), and cost proposal (20 points).

The procurement opportunity allows for various business preference designations, including Local (Los Alamos) Business, Resident (New Mexico) Business, Native American Resident Business, Native American Resident Veteran Business, and Resident Veteran Business. Offerors must submit a completed preference form with valid documentation supporting their claimed status. The contract term extends up to seven years with potential multi-term renewal, and contractors may propose cost escalators, though the County is not obligated to accept them. While no specific budget range is explicitly stated, the comprehensive nature of the project suggests a significant investment in digital accessibility services. Contractors must provide comprehensive insurance coverage, including general liability of $1,000,000, professional liability of $1,000,000 with a five-year tail coverage, and cyber insurance of $3,000,000. Foreign corporations and limited liability corporations must obtain a certificate of authority to transact business in New Mexico prior to award, and all submissions must include required certifications regarding debarment, campaign contributions, and verification of authorized offeror.