Unified Communications as a Service (UCaaS) Implementation Services

The City of Clearwater, Florida is seeking qualified vendors to design and implement a Microsoft Teams Unified Communications solution and Genesys Cloud CX contact center to handle the City's incoming and outgoing phone calls, communication, and call center needs. The City has issued a Request for Proposals (RFP) for Unified Communications as a Service (UCaaS) implementation services. Proposals are due by 10:00 AM local time on December 20, 2022, and the contract will be awarded to the successful vendor(s) to provide the requested services. The RFP does not provide details on pricing terms, set asides, incumbents, the current environment, funding requirements and sources, or contract amounts, but it states that the City is seeking qualified vendors to provide the specified UCaaS implementation services.

The RFP does not mention any set-aside designations or restrictions on the types of organizations that can respond. It also does not list any incumbent vendors or current contractors, nor does it provide information on any existing infrastructure or technology that requires integration. The RFP does not include any details on possible award values or budget ranges.