RFP 06-23_UCaaS Implementation Services Cover.pdf
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- Solicitation number
- RFP-03391
- Issued by
- Pinellas County, Clewiston City, Florida
About this file
This document is a Request for Proposals (RFP) issued by the City of Clearwater, Florida seeking qualified vendors to design and implement a Microsoft Teams Unified Communications solution and Genesys Cloud CX contact center. The City is looking to address its incoming and outgoing phone calls, communication, and call center needs. Proposals are due by 10:00 AM local time on December 20, 2022. The contract will be awarded to the successful vendor(s) to provide the requested Unified Communications as a Service (UCaaS) implementation services.
The RFP does not provide details on pricing terms, set asides, incumbents, the current environment, funding requirements and sources, or contract amounts. It only states that the City is seeking qualified vendors to provide the specified UCaaS implementation services.
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Text version
Procurement Division 100 S Myrtle Ave
Clearwater FL 33756-5520 PO Box 4748, 33758-4748
727-562-4633 Tel v 07.2021
REQUEST FOR PROPOSALS
#06-23
Unified Communication as a Service (UCaaS) Implementation Services
November 18, 2022
NOTICE IS HEREBY GIVEN that sealed proposals will be received by the City of Clearwater (City) until 10:00 AM, Local Time, December 20, 2022, to provide Unified Communication as a Service (UCaaS) Implementation Services.
Brief Description: The City of Clearwater’s Information Technology Department is seeking qualified vendor(s) to design and implement a Microsoft Teams Unified Communications solution and Genesys Cloud CX contact center to handle all of the City’s incoming and outgoing phone calls, communication, and call center needs.
Proposals must be in accordance with the provisions, specifications and instructions set forth herein and will be received by the Procurement Division until the above noted time, when they will be publicly acknowledged and accepted.
Proposal packets, any attachments and addenda are available for download at:
https://www.myclearwater.com/business/rfp
Please read the entire solicitation package and submit the bid in accordance with the instructions. This document (less this invitation and the instructions) and any required response documents, attachments, and submissions will constitute the bid.
General, Process or Technical Questions concerning this solicitation should be directed, IN WRITING, to the following Sr. Procurement Analyst:
Eryn Berg, CPPB Sr. Procurement Analyst Eryn.Berg@myclearwater.com
This Request for Proposals is issued by:
Lori Vogel, CPPB Procurement Manager Lori.vogel@myclearwater.com
File details come from the government source that posted it. Updated .