Transportation services in support of resident outings, community integration activities, special events, and emergency response needs for Richmond State Supported Living Center

The Texas Health and Human Services Commission is requesting bids for 24-hour transportation services supporting Richmond State Supported Living Center in Fort Bend County under IFB HHS0017544, with bids due July 10, 2026 at 10:30 a.m. Central Time and a questions deadline of July 1, 2026.

The scope encompasses safe, reliable, professional transportation for residents attending scheduled outings, community integration activities, special events, and emergency response needs, including pick-up and drop-off assistance, luggage handling, accommodation for varying group sizes, and flexible routing with multiple stops. The contractor must operate a 24-hour service with fleet capacity including charter buses and party buses equipped with leather seating and restrooms. Drivers must hold a Texas State Chauffeur's License, and the contractor must maintain comprehensive insurance covering Workers' Compensation, Commercial General Liability, Commercial Automobile Liability, Professional Liability, and Umbrella Liability at $1,000,000 per occurrence minimum (Aggregate $2,000,000 for GL). The contractor must conduct background checks on all personnel at its own expense and use E-Verify for employment eligibility verification.

Qualifications require a minimum of three years of relevant experience, three verifiable references for similar services within the last five years, and two 24-hour emergency contacts. The contractor must respond to regular service calls within four hours (Monday–Friday, 8 a.m. to 5 p.m. Central Time) and emergency requests within one hour.

Pricing must be submitted on a firm, fixed-price basis using Exhibit C with all-inclusive unit rates. The historical monetary value for the prior 12-month period (September 1, 2025–August 31, 2026) was $10,000, provided as a guideline only with no guaranteed volumes. Price adjustments are permitted only at HHSC's discretion using the Consumer Price Index formula for Region VI, limited to renewal periods.

The initial contract term runs September 1, 2026 through August 31, 2027, with no automatic renewals but an optional HHS Agency extension available for up to one additional year. Mandatory exhibits include Exhibit A (HHS Solicitation Affirmations), Exhibit C (Pricing Sheet), and Exhibit D (Bidder Reference Qualifications Form). Bids may be submitted electronically through the HHS Online Bid Room or in-person at HHS PCS, 1100 W. 49th Street, Austin, Texas, by 10:30 a.m. Central Time on July 10, 2026. Contact Byron Carl Wright at 512-406-2512 for solicitation questions.