Town of manchester paratransit services
Closed State & local contract opportunity
- Solicitation number
- 22/23-80
- State
- Connecticut
- Responses due
Opportunity facts
- Jurisdiction
- Point of contact
-
- Cora Narracci cnarracci@manchesterct.gov (860) 647-3033
Opportunity details come from procurement.opengov.com. Updated .
About this opportunity
The Town of Manchester in Hartford County, Connecticut, is soliciting bids for the operation of the Manchester Dial-a-Ride Program, a paratransit service targeting residents over 60 and individuals with disabilities. The procurement seeks a contractor to provide transportation services using two wheelchair-lift equipped buses, each with 10 seats and space for 2 wheelchairs, delivering approximately 10,000 rides annually within the town. The contractor will be responsible for providing drivers, dispatch services, and maintaining trip and rider data, with the town providing and maintaining the vehicles. Key qualifications include a minimum of 5 years of experience operating transit programs for older adults and/or disabled populations. Bid evaluation criteria will encompass not only price but also the contractor's experience, staff quality and training, references, customer service orientation, familiarity with the service area, and ability to provide accurate service data. The bid submission deadline is May 16, 2023, at 11:00 am, with a contract start date of July 1, 2023, and an initial three-year term running through June 30, 2026, with potential options for three additional one-year extensions.
The procurement appears to have no specific set-aside designations for disadvantaged enterprises, but does include a living wage requirement of $15.34 per hour with comprehensive health benefits (or $23.35 without). Contractors must comply with the Manchester Living Wage Ordinance and provide a performance bond equivalent to 100% of the contract value. The contract includes monthly payments, with invoices to be submitted by the 10th of each month, and pricing subject to annual adjustments based on the Consumer Price Index. While no incumbent vendor is explicitly named, the town currently owns and maintains two buses for the program. The contractor will be required to use an automated dispatch system, conduct daily bus inspections, and submit monthly reports. Although a specific budget range is not provided, the comprehensive requirements and service scope suggest a substantial annual contract value for the selected vendor.
Opportunity text
The Town of Manchester is soliciting bids for the operation of the Manchester Dial-a-Ride Program with a delivery start date of July 1, 2023. This program provides transportation to Town residents over the age of 60 or those who have a disabling condition. Manchester Dial-a-Ride provides approximately 10,000 rides per year during weekday hours within the Town of Manchester (there are no out-of-town trips). Two wheelchair-lift equipped buses are provided and maintained by the Town. Each bus has 10-seats and space for 2 wheelchairs. The contractor is expected to provide drivers, dispatch services and to maintain trip and rider data.
Bids will be considered upon the following terms and conditions:
1) The contractor is required to have a minimum of 5 years experience operating a transit program for the older adult and/or disabled population.
2) Price is only one of the criteria to be used in evaluating bids. Other criteria include experience of the contractor in providing the types and level of service requested, quality and training of staff at all levels, references, customer service orientation, familiarity with the service area (Town of Manchester) and the provision of accurate and timely data on use of the service.
3) No bid may be withdrawn before the final acceptance of a proposal within ninety days of submission.
4) The Town will have the right to investigate the contractor's ability to perform in all areas of the contract. This includes the right to contact past and present customers, to contact references, to review contractor financial statements and to conduct interviews with any and all proposers.
5) After interviews (at the Town's option) with contractors and in consideration of the criteria listed in this document, the Town shall select that responsible and responsive contractor who in the opinion of the Town has made the best, most advantageous bid which provides the greatest overall benefit to the Town.
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