Third Party Billing Service for Emergency Medical Services

The Township of Pennsauken, New Jersey, located in Camden County, is issuing a Request for Proposals (RFP) for third-party billing services for Emergency Medical Services. Sealed proposals must be submitted via the OpenGov Procurement Portal at https://procurement.opengov.com/portal/pennsauken no later than 10:00 a.m. on Friday, April 24, 2026, with the RFP released on March 20, 2026. The procuring entity seeks qualified contractors to manage comprehensive billing operations for EMS services, including patient invoicing, collections management, accounts receivable aging analysis, and compliance reporting. Key deliverables and requirements include weekly pickup or delivery of ambulance call sheets, deposit of all collected funds within 48 hours, maintenance of all records for seven years, full HIPAA compliance, and submission of detailed reports covering billing status, collection performance, aged accounts receivable, and Medicare/Medicaid analytics. The contractor must maintain adequate office staffing to respond to patient billing inquiries and provide both toll-free and local telephone numbers for customer service. The contract will be awarded on an open-ended basis for an initial three-year term with an optional two-year renewal period at the Township's discretion. Evaluation criteria are weighted as follows: Technical Criteria (10%), Management Criteria (55%), and Cost Criteria (35%), with proposals assessed on methodology, relevant experience, personnel qualifications, financial stability, and relative cost. Pricing shall be submitted as a percentage of funds collected, not billed, with separate percentages required for each contract year. The Township generated approximately $1.4 million in net revenue from 7,648 calls in 2025, though actual future call volumes may vary.

The RFP does not specify any set-aside designations, disadvantaged enterprise requirements, or restrictions on types of organizations eligible to respond. Subcontracting is strictly prohibited, and the successful contractor must demonstrate the capability to perform all services independently. No incumbent vendor or current contractor information is listed in the available documentation. The Township reserves the right to conduct site visits at the contractor's business location prior to award to assess operational capability and infrastructure. Award decisions will be made by the Township Committee and its Solicitor based on evaluation criteria that will be announced at least 48 hours before the Governing Body renders its final decision. While a specific contract award value or budget range is not explicitly stated in the RFP summary, the baseline revenue figure of approximately $1.4 million collected in 2025 provides an indicator of potential billing volume; however, actual compensation to the successful contractor will be determined by the negotiated percentage of funds collected during contract performance.