Taxi Services

San Bernardino County on behalf of Arrowhead Regional Medical Center is requesting proposals for taxi transportation services for ARMC patients, with proposals due July 17, 2026 at 4:00 PM PST and questions due June 24, 2026. The number of awards will be determined by proposal quality.

Services cover transportation for ambulatory patients from ARMC's main campus in Colton and five satellite family health centers in Fontana, Redlands, Rialto, and San Bernardino. Service area extends to 25 miles standard, or up to 75 miles in rural areas. Discharged patients lacking proper transportation and patients requiring clinic access are eligible. Services must comply with Senate Bill 1152, which mandates hospitals provide transportation to homeless patients within 30 minutes or 30 miles.

Contractors must maintain 24/7 availability and respond to all calls within 30 minutes with a guaranteed maximum two-hour response time. Vehicles must comply with Americans with Disabilities Act requirements and accommodate wheelchairs, walkers, and durable medical equipment. Drivers must hold valid driver's licenses, CPR certification, and First Aid certification from the American Heart Association. Proposers must provide pricing in a rate table format specifying meter drop, per-mile rates, wait time charges, no-show and cancellation fees, and wheelchair hook-up charges with all applicable surcharges and fees.

Insurance requirements include general liability coverage with a combined single limit of $1,000,000 per occurrence and automobile liability insurance of $1,000,000 per occurrence ($2,000,000 if transporting non-employee passengers). The contract term is a maximum of five years beginning April 1, 2027, with a tentative award date of October 2026.

Evaluation weights are qualifications and experience (35 percent), technical review including scheduling and compliance capabilities (30 percent), cost (30 percent), and references (5 percent). Proposers must register with the County's Electronic Procurement Network (ePro) prior to submission and provide three references from similar entities demonstrating prior contract performance.