ARMC126-ARMC-6414 - Taxi Services Addendum 1.pdf

This addendum document pertains to San Bernardino County's taxi transportation services solicitation on behalf of Arrowhead Regional Medical Center (ARMC). The procurement seeks proposals for taxi services to transport eligible ARMC patients, with the number of awards determined by proposal quality. Services must be provided from ARMC's main campus in Colton and five satellite family health centers located in Fontana, Redlands, Rialto, and San Bernardino, covering a standard service area of 25 miles or up to 75 miles in rural areas. The solicitation targets discharged patients lacking transportation and patients requiring clinic access, with service eligibility extending to homeless patients per Senate Bill 1152 requirements. Proposals were due July 17, 2026 at 4:00 PM PST, with written questions due by June 24, 2026. The contract term is a maximum of five years commencing April 1, 2027, with a tentative award date of October 2026.

Contractors must maintain 24/7 availability with a guaranteed 30-minute response time and maximum two-hour response window for all service calls. Pricing must be submitted in rate table format specifying meter drop charges, per-mile rates, wait time charges, no-show and cancellation fees, and wheelchair hook-up charges with all applicable surcharges. Insurance requirements include general liability coverage with a combined single limit of $1,000,000 per occurrence and automobile liability insurance of $1,000,000 per occurrence ($2,000,000 when transporting non-employee passengers). Vehicles must comply with Americans with Disabilities Act requirements and accommodate wheelchairs, walkers, and durable medical equipment. Drivers must possess valid driver's licenses, CPR certification, and First Aid certification from the American Heart Association. Evaluation criteria include qualifications and experience (35 percent), technical capabilities including scheduling and compliance (30 percent), cost (30 percent), and references (5 percent). Proposers must register with the County's Electronic Procurement Network (ePro) and provide three references demonstrating prior contract performance with similar entities.