Systems, Application Products (SAP) Support Services RFQ 15-031 Addendum #1

The California Department of Corrections and Rehabilitation (CDCR) has issued Request for Quote (RFQ) 15-031 for comprehensive Systems, Application Products (SAP) Support Services, targeting maintenance and operational support for the agency's Business Information System (BIS) Program. The procurement seeks a single vendor to provide technical, functional, and specialized SAP support across multiple modules including ECC, BW, SRM, XI, Solution Manager, Portal, GRC, and Netweaver gateway. Bidders must demonstrate specific expertise in ABAP Development, Security, BASIS, SAP Exchange Infrastructure, configuration, reporting, technical writing, and functional specializations such as Human Capital Management, Financial, Supply Chain, and Mobility Engineering. Mandatory qualifications include a minimum of 5 years of experience working in similar government environments with comparable infrastructure, specifically managing SAP landscapes with substantial data volumes (2.5TB ECC, 800GB BW). The RFQ was posted on February 24, 2016, with responses due by March 21, 2016 at 3:00 PM, and contract performance expected to begin April 8, 2016 through March 31, 2018, with potential two one-year extensions. The contract will be awarded on a "Value Effective" basis to the most responsive and responsible bidder meeting all requirements.

The solicitation appears open to Small Businesses and Minority/Women-owned Business Enterprises (MWBE) approved by the California State Department of Transportation. The current SAP environment encompasses 58 CDCR staff and 12 contractors, with 8,500 total licenses and approximately 50 support tickets generated weekly. While no specific contract value is definitively stated, the current yearly SAP Licensing and Maintenance contract is valued at $1.2 million, suggesting a comparable budget range for this procurement. The existing infrastructure runs on VMware vSphere with Red Hat Enterprise Linux 6.4 and Oracle 11.2.0.3, indicating potential integration requirements for the awarded vendor. The SAP implementation is described as a standard module with limited customization, with upcoming planned upgrades including an Enhancement Pack (EHP) at the end of March 2016 and a GRC implementation in August 2016. Onsite and offsite work will be required, with explicit prohibition of offshore support, ensuring all services are performed within the United States.