04_RFQ_15-031_SAP-MO_Q_A_Responses.pdf

Request for Quote (RFQ 15-031) Questions and Answers (Q&A)

Email Q&A Document to: m_ITAcquisitions@cdcr.ca.gov Date: 03/03/2016

# Questions Answers

1.

As an MWBE approved by CA state Dept. of Transportation, Can we bid as Small Business?

Yes

2.

Does CDCR plan to contract Multiple vendors or one single vendor under this RFQ?

A single vendor

3.

Can CDCR tell us the incumbent contract holder/ holders of the current SAP Maintenance and Operations contract?

SAP corporation maintenance

4.

Is a mix of on-site and remote work (Offsite and Offshore) acceptable under this SAP Maintenance and Operations RFQ? Or only Onsite?

Onsite and Offsite (onshore)

5.

If Offsite/Offshore is acceptable, how do you want us to mention the same in the pricing sheet?

See above

6. Can CDCR provide any allocated budget for this contract?

Current yearly SAP Licensing and Maintenance contract is $1.2 million.

7.

Historically, what is the support requests breakdown by functional modules and type of support and the monthly hours per month for Basis, Functional and Programming required?

Approximately 1/3 for each of the three main functional areas

8.

Can CDCR provide a break-down of the estimated percentage split of support tickets by area?

Approximately 1/3 for each of the three main functional areas

9.

What is CDCR’s current IT / SAP staff strength and in what skills? Please mention the roles and responsibility of IT department in supporting SAP Hardware, network, and Database Servers?

58 CDCR staff and 12 contractors. Contract is for the replacement of SAP corporation support only.

10.

For the price work sheet, Does CDCR would like the vendor to provide the resources for the below skills on a yearly hourly basis?

• Enterprise Central Component (ECC), FI, HCM, ESS, MSS etc.

• Business Warehouse (BW)

Provide annual cost for maintaining SAP licenses and replacing SAP corporation support as noted in the SOW.

mailto:m_ITAcquisitions@cdcr.ca.gov

• Supplier Relation Management (SRM)

• Exchange Infrastructure (XI)

• Solution Manager

• NW Portal

• SAP Governance, Risk, and Compliance (GRC)

• Netweaver gateway

• FIORI

• ABAO

• Basis

• Security

Or is there any fixed number of hours in a year need to be proposed by the vendor for each resource?

11.

Under this RFQ, Are there any fixed bucket of hours for all the above mentioned resources”

No

12.

In the price work sheet, what is the reference for Published Hourly Rate and Estimated Number of Hours?

Published hourly re

13.

In the price work sheet, Is CDCR Proposing any fixed Number of Hours, as there will be a mix of functional and technical resources and the rates will be different?

Cost is for archiving of CDCR owned SAP licenses and transition from SAP to contractor of support activities as referenced in the

SOW.

14.

Under this RFQ, Is CDCR open to other alternative SAP M&O proposals like Pay As You USE model, like CDCR only pays for the hours it uses under this SAP Maintenance and Operations RFQ?

No

15.

Regarding Reference form, Is it required the form to be signed by the 3 Reference clients and sent directly to CDCR?

If yes, By what time and to whom? Are they required to be inserted in our response document?

One (1) form per reference and signed by client reference.

Include the reference forms in the response

Please provide details on the level of customization on the current SAP products. Is the current product a standard SAP module with limited customization?

Yes

Please share the specifications of each application (database size, OSS level)

See attached

18 Please share the number of users on each application BIS has 8,500 licenses

19 Does the agency have planned upgrade process for the EHP at the end of March, GRC implementation in August products listed in Exhibit A1? 2016, 20 How many releases are done in a year? Varies

21 What time of the week/month the patches are usually applied? Varies

How many Solution Manager Transport requests are created in a month?

Approximately 50

Please provide statistics on the volume of incidents in the current system and their categorization in terms of Priority 1, 2, 3 and 4

3-4 tickets per month to SAP, with 1 ticket per month Priority 1

How many tickets does the team get for each of the services listed in Section D (Scope of Services)

Approximately 50 tickets per week

Please share your landscape diagram. By landscape, we refer to the different environments available like development environment, quality environment, production environment etc.

See attached

Do you need functional and technical ABAP support for applications listed in exhibit A-1 or only the Basis support?

ABAP and Basis for troubleshooting and maintenance

Please provide a functional description of the Tax Engine contemplated in Exhibit A-2 along with a description of the intent for the use of such an engine.

Yearly update from SAP for tax tracking

Will CDCR consider a delay in the proposal submission date to allow additional time for vendors to assemble their proposals?

No