Staffing Support Services for Unemployment Insurance (UI) [Emergency RFP]

The State of Nevada, specifically the Department of Employment, Training and Rehabilitation (DETR), is seeking proposals through an emergency Request for Proposal (RFP) process for staffing support services to assist with its Unemployment Insurance (UI) program. The selected vendor will provide investigators to review claims flagged as potentially fraudulent, determine the validity of personal identifying information and submitted documents, and validate or deny the claims. The scope of work includes contacting claimants, verifying identities, and releasing valid claims or issuing denials. The anticipated contract term is four years, subject to Board of Examiners approval, with a projected start date of September 15, 2021. Proposals are due by June 7, 2021, and the State anticipates selecting a vendor and obtaining Board approval by September 14, 2021.

The RFP does not mention any set-aside designations or restrictions on the types of organizations that can respond. An incumbent provider, Nelnet, has been identified in a Letter of Intent, but no other details on existing infrastructure or technology integration requirements are provided. The RFP indicates the State expects vendors to propose the payment method, either per claim, hourly, or another approach, and that the State may consider a sliding scale related to the overall weekly production rate. However, the RFP does not specify a budget range or estimated award value.