SS-TRMMP-Toll Revenue Management and Maintenance Program Systems

The State of Illinois is procuring a one-year contract for Toll Revenue Management and Maintenance Program (TRMMP) services through a sole source procurement. The Illinois State Toll Highway Authority (Tollway) is seeking to award the contract to the incumbent vendor, Electronic Transaction Consultants, LLC, to provide 24/7 support and maintenance of the Tollway's proprietary Host System, Violation Processing System, and Customer Service Center System. These systems are critical to the Tollway's operations, processing over one billion annual lane transactions and enabling $1.6 billion in annual toll and violation revenue collection. The contract will include software updates, hardware and system maintenance, project management, software support, and license renewals. Key requirements also involve interoperable tolling testing and upgrades, data archiving and cleanup, and the consolidation of aged receivables. The total estimated value of the one-year contract is $3,567,500, with $1,250,000 for capital services and $2,317,500 for maintenance services. The Tollway has determined there is no economically or technically feasible alternative to the incumbent vendor, as these are proprietary systems that have been in use since their inception, and the Tollway requires uninterrupted support during the transition to a new long-term contract and replacement system.

As a self-funded agency, the Tollway relies on the $1.6 billion in annual revenue enabled by these systems, and there are no set-aside designations or restrictions on the types of organizations that can respond. The incumbent vendor, Electronic Transaction Consultants, LLC, has provided these specialized services since the systems were implemented, and the Tollway requires their continued support until a new long-term contract and replacement system are in place, estimated to take 1-2 years. The deadline for submitting written comments or requesting a public hearing is October 11, 2024, and the sole source hearing is scheduled for October 16, 2024.