SRTA Request for Discussion (RFD) 27. 002 Debt Collection Services

The State Road and Tollway Authority (SRTA) of Georgia has issued a Request for Discussion (RFD) 27.002 seeking vendor engagement for debt collection services related to unpaid tolls and violations across its four Express Lane facilities in metropolitan Atlanta, including I-85 Express Lanes, I-85 Extension Express Lanes, I-75 South Metro Express Lanes, and Northwest Corridor Express Lanes. This is an informative discussion initiative rather than a formal procurement process, and it does not commit SRTA to issue a Request for Proposal or award a contract. Vendors must submit two-page written responses by May 14, 2026, at 2:00 PM EST to procurement@srta.ga.gov, with selected respondents to be notified by May 19, 2026, and invited to participate in one-hour virtual discussions via Microsoft Teams. Key objectives include maximizing recovery of assigned unpaid tolls, exploring innovative collection approaches, and optimizing fee structures and customer service options. The RFD seeks solutions addressing certainty of toll payment recovery, near real-time processing updates with message-based solutions, alternative administrative fee structures, payment processing services for court-ordered violations, and flexible customer service options allowing SRTA to adjust, cancel, or accept payments on assigned debt. Current SRTA collection parameters include $5.00 administrative fees for Georgia-plated vehicles escalating to $25.00 per transaction when assigned to a collection agency, with up to $70.00 civil penalties applied at the court level, and average toll amounts of $3.00 per transaction.

The RFD document does not indicate specific set-aside designations or restrictions limiting organizational eligibility based on disadvantaged enterprise classifications. The document identifies that SRTA currently receives 100% upfront payment of tolls from its existing collection company, though the agency seeks to explore whether this arrangement remains viable and whether alternative financial structures may be available. All submissions are subject to Georgia's Open Records Act, and respondents must clearly mark any proprietary or confidential information with legal basis citations for exemption claims. No specific award values or budget ranges are disclosed in the RFD. Respondents are responsible for all expenses incurred during participation in the discussion process. The RFD represents an exploratory engagement phase designed to inform and shape future SRTA initiatives rather than a committed procurement vehicle.