Sole Source - Selectron Technologies

The City of Gallup in New Mexico is pursuing a sole source procurement (2024-SSP-003) for support and maintenance of a Selectron Relay Interactive Voice Response (IVR) system through the Customer Care department. This procurement is specifically for annual maintenance of proprietary software utilized by the Sungard Public Sector NaviLine system, with Selectron Technologies, Inc. identified as the exclusive provider due to their unique interface capabilities. The solicitation was released on June 10, 2024, with a response deadline of July 10, 2024, at 5:00 pm, requiring electronic submission through the city's procurement portal. The procurement follows the City of Gallup Procurement Code Ordinance Section 1-9-17 for Sole Source Procurement, emphasizing that this is not a competitive bid. The key deliverable is comprehensive support and maintenance for the existing IVR system, with a contract term not exceeding one year and an anticipated cost of $16,000.00.

The procurement does not specify any specific set-aside designations or restrictions on responding organizations. Selectron Technologies, Inc. is the incumbent and sole vendor for this specific service, holding proprietary rights to the product and service. The existing technology infrastructure involves the Sungard Public Sector NaviLine software currently in use by the City of Gallup, which requires a specialized IVR interface that only Selectron can provide. The total prospective contract amount is $15,000.00 before tax, with an estimated tax of $731.25, bringing the total to approximately $15,731.25. The contract is structured for the period from June 1, 2024, to March 31, 2025, and includes an annual managed services fee and an outbound call bundle. Any responses received will be considered solely for determining potential future competitive procurement opportunities, not as formal proposals or bids.