Sole Source - Child Support eLearning

The Oregon Department of Justice, Division of Child Support, is executing a sole-source procurement for a specialized child support customer service eLearning course to be developed by Public Knowledge. The procurement, located in Marion County, involves a comprehensive 3-hour eLearning program comprising five modules focused on effective customer service skills specifically designed for child support program employees. The course will be transferred to the state's WorkDay training platform, branded with the Oregon Department of Justice logo, and made available to all Division of Child Support employees with unlimited and ongoing access. The sole-source notice was posted on May 10, 2024, with a protest period ending May 17, 2024, during which affected parties may submit written protests to the Contracts Officer, Michelle Long. The procurement is not a competitive bidding process but a direct procurement based on the unique capabilities of the vendor. Deliverables include a fully developed, customized eLearning course tailored to the specific training needs of child support program staff.

The procurement appears to have no specific set-aside designations or restrictions on responding organizations. Public Knowledge is identified as the sole vendor capable of providing this specialized eLearning program, with prior successful implementations in Michigan and Wyoming child support programs. The total contract value is estimated at $247,000.00, representing a comprehensive training solution that the Oregon Department of Justice cannot develop internally. The procurement leverages existing technology infrastructure, specifically the state's WorkDay training platform, and requires seamless integration of the eLearning content. There are no indications of disadvantaged enterprise requirements or preferences in this sole-source procurement. The contract aims to provide timely, specialized training to child support program employees, addressing a critical skills development need within the Department of Justice's Division of Child Support.