Child Support eLearning Sole Source Determination form - signed.pdf
PDF 41 KB Posted
- Attached to
- Sole Source - Child Support eLearning
- Solicitation number
- S-13700-00010376
- Issued by
- Marion County, Oregon
About this file
This document is a Sole-Source Determination and Justification form for a contract to provide a Child Support Customer Service eLearning Course to the Oregon Department of Justice, Division of Child Support. The estimated total value of the contract is $247,000.00. The course is a 3-hour eLearning program developed by Public Knowledge, divided into five modules covering effective customer service skills for child support program employees. The course will be transferred to the state's WorkDay training platform, branded with the Oregon Department of Justice logo, and made available to all Division of Child Support employees with unlimited and ongoing access. The sole-source justification cites that Public Knowledge is the only provider of an eLearning program specifically designed for child support programs, and that the program is compatible with the state's existing training system.
The sole-source determination is made pursuant to Oregon procurement statutes, citing the unique design and availability of the eLearning program as the basis. Prior to this procurement, the child support programs in Michigan and Wyoming also acquired the Public Knowledge eLearning course through sole-source contracts. This purchase will allow the Division of Child Support to provide important training to staff in a timely manner, as they currently lack the capacity to develop comparable training modules internally.
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Other files
| File | Type | Posted |
|---|---|---|
| Sole Source Notice - S-13700-00010376.pdf | ||
| 00010377_RFB.xlsx | XLSX spreadsheet |
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Text version
SOLE-SOURCE DETERMINATION AND JUSTIFICATION
FOR SUPPLIES AND SERVICES
Date: May 7, 2024
To: Archana Thapa-Sherpa, Designated Procurement Officer
Department of Justice
From: Michelle Long, Contracts Officer, Division of Child Support
Re: Sole Source Determination pursuant to Oregon Revised Statute (ORS) 279B.075 and Oregon
Administrative Rule (OAR) 125-247-0275 Oregon Secretary of State Administrative Rules
Part A
1. Authority to enter into a Sole-Source Contract: OAR 125-246-0170(2)(c)(H) - Oregon Secretary of State Administrative Rules
2. Estimated Total Value of Contract: $247,000.00
3. Subject of Contract: Child Support Customer Service eLearning Course
4. Background:
Public Knowledge has developed a Child Support Customer Service eLearning course specifically crafted for child support program employees. The 3 ½ hour eLearning training is divided into five modules with over 100 child support program-based interactive scenarios.
The modules included are:
• Basics of Effective Child Support Customer Service
• Communication Skills for Effective Child Support Customer Service
• Elevating Communication and Rapport Building Skills
• Child Support Customer Service in Action
The purchase includes unlimited access to all employees in the Oregon Department of Justice, Division of Child Support & Oregon Child Support Program. The course will be transferred to WorkDay and has no expiration on time to access the training and no restrictions on the number of times staff may access the training. Prior to transfer, the course will be branded with the Oregon Department of Justice logo and program name.
Market Research Overall Finding.
The internet market research resulted in many general customer service training options, but Public
Knowledge was the only result for a customer service eLearning course specifically designed for child support programs.
The child support programs in Michigan and Wyoming both procured the Public Knowledge Child
Support Customer Service eLearning course through a sole source procurement.
https://secure.sos.state.or.us/oard/viewSingleRule.action?ruleVrsnRsn=309621 https://secure.sos.state.or.us/oard/viewSingleRule.action?ruleVrsnRsn=309576 https://secure.sos.state.or.us/oard/viewSingleRule.action?ruleVrsnRsn=309576
Sole-Source Determination_rev01-31-24 Page 2 of 2
The training modules are compatible with the Oregon WorkDay training platform, and this purchase allows important training to be delivered to staff in a timely manner, as currently the Division of Child
Support does not have the time or capacity to create comparable training modules. Further, these trainings will be available to all Division of Child Support employees and become part of the larger child support training library.
And
B. Findings of Fact pursuant to OAR 125-247-0275(2) must include, at a minimum, one of the following:
Pursuant to ORS 279B.075 (2)(d): Other findings that support the conclusion that Supplies and
Services are available from only one source may include but are not limited to considerations of: unique design, availability, geographic location, exclusive authorized representative, cost of conversion, and warranty services.
Public Knowledge is the only provider of an eLearning customer service program specifically designed for child support program employees. Additionally, the eLearning program that is offered by Public
Knowledge is compatible with WorkDay, the State of Oregon training repository.
Approved by:
Archana Thapa-Sherpa, Designated Procurement Officer
File details come from the government source that posted it. Updated .