Sole Source Change Order Notice: ACF Technologies - QFlow Printers

The Illinois Secretary of State's Information Technology department is pursuing a sole source change order with ACF Technologies for QFlow Printers, expanding their existing queuing management system across state facilities. The procurement involves adding additional printers and software licenses to support expanded online appointment services, increasing from 16 to 35 online appointment sites. The current contract covers queuing management systems, mobile ticketing, and comprehensive customer line management services, including software licenses, hardware, support, maintenance, hosting, and professional services. The change order is valued at $14,536.68 and is considered necessary for enhancements not reasonably foreseen in the original contract. The contract term runs from September 10, 2024, to September 9, 2026, with no specified renewal options. The due date for this procurement opportunity is December 20, 2024, and the contract was initially posted on December 6, 2024. Evaluation will focus on the vendor's ability to integrate seamlessly with existing infrastructure and meet the agency's specific technological requirements.

The procurement is funded through state appropriated funds and is a sole source procurement, meaning no competitive bidding process will occur. ACF Technologies was the original contract awardee in 2014, with a initial contract value of $693,195, and has since received amendments including a $60,000 upgrade in 2020 and a $68,155 expansion in 2021. The agency currently operates 40 active sites using the queuing system and has determined through internal review that the pricing remains fair and reasonable. No specific set-aside designations for disadvantaged enterprises are mentioned in the documentation. The total contract value, including previous amendments and the current change order, approaches approximately $836,279.68. The procurement includes comprehensive services such as software licenses, hardware, support, maintenance, hosting, and professional services, with ACF Technologies having customized their solution to fit the agency's secure environment and specific operational specifications.