SLCo AGS133512 RFP Rides for Wellness Scheduling Software

Salt Lake County's Aging & Adult Services department is soliciting proposals for a vendor-hosted Rides for Wellness scheduling software, preferably web-based, with proposals due October 7, 2026, at 1:00 p.m. through the Utah Public Procurement Place (U3P) system.

The software must support approximately 36,000 annual rides (3,000 monthly) for residents aged 60 and older seeking transportation to essential medical appointments. User capacity includes up to 12 administrative users, 6 dispatch personnel, 6 reservationists, and 30 drivers with tablet access. The system must comply with HIPAA security protocols, support data privacy requirements, and provide multi-format data export capability. Detailed functional and technical specifications are outlined in Exhibit A of the RFP.

The initial contract term is two years with four optional two-year renewal periods. The target go-live date is January 1, 2027. Pricing must remain firm for the initial two-year period; any price escalation requests are due by July 30th and limited to 3% annually.

Evaluation will weight the program proposal at 65% and pricing at 35%. Evaluation criteria emphasize proposer qualifications and relevant experience, with a stated requirement of at least five years of transportation scheduling software experience, system functionality, project management capability, and technical compliance.

Contractors must maintain errors and omissions insurance of $1 million per occurrence/$2 million aggregate, commercial general liability of $500,000 per occurrence, and workers' compensation insurance. The contract includes a performance guarantee placing 10% of monthly fees at risk for failure to meet 99.5% system uptime and other specified benchmarks.

A pre-proposal WebEx meeting is scheduled for September 23, 2026, at 10:30 a.m. Questions are due September 30, 2026, at 1:00 p.m. Proposer interviews are tentatively scheduled for October 21, 2026. No guarantee exists that a contract will be awarded from this solicitation.