Settlement Notice and Claim Administrator

The Colorado Department of Law seeks qualified vendors to provide comprehensive settlement notice and claims administration services through a Documented Quote (DQ) solicitation issued on March 10, 2026, with a submission deadline of March 27, 2026. The contract will serve Denver County and Denver City jurisdictions and encompasses a broad spectrum of services including project management, claims processing program management, quality assurance, website and database design and maintenance, call center services (English and Spanish support), claim form design, settlement calculation and distribution, escrow agency services, tax compliance services, marketing campaigns, printing and processing, CASS/NCOA/LACS processing, audit services, document and data storage, postage, and publishing. The State anticipates referring between three and seven matters annually, ranging in scope from 100 to 300,000 consumers and covering fraud, antitrust violations, consumer lending violations, privacy and data security violations, and other consumer-related matters. Mandatory minimum requirements include good standing with the Colorado Secretary of State, a minimum of five years of experience providing settlement and claims administration services, and full compliance with all contract requirements. Evaluation criteria prioritize price/cost as the primary consideration, supplemented by assessment of company and proposed personnel experience, breadth of capabilities, and demonstrated ability to complete required work. The initial contract term runs from July 1, 2026 through June 30, 2027, with four one-year renewal options available for a maximum contract length of five years. Written inquiries must be submitted by March 17, 2026, with responses published by March 23, 2026, and award notification is anticipated on April 15, 2026.

The procurement contains no specified set-aside designations for disadvantaged enterprises or restrictions limiting eligible respondent types. There is no incumbent contractor identified in the solicitation documents. Bidders must submit pricing on a unit price basis using the provided Appendix C Pricing Table in Excel format, with the flexibility to propose outyear pricing for extension terms or hold pricing constant across potential extensions; pricing must remain firm during the initial contract term and should include all fees associated with delivery of goods or services. The State retains discretionary authority to award to multiple offerors if determined to be in the State's best interest. Awarded contractors must provide proof of good standing and an insurance certificate prior to contract execution, including workers' compensation, commercial general liability with $1,000,000 minimum limits, protected information liability with $1,000,000 per occurrence and $2,000,000 aggregate limits, professional liability with $1,000,000 limits, and crime insurance with $1,000,000 limits. No guaranteed amount of work is promised, as contract scope depends entirely on unpredictable legal proceedings. Contractors must comply with Colorado Governor's Office of Information Technology standards, federal and state security and privacy laws, maintain annual SOC2 Type II audits or alternative audits as recommended, and provide a 180-day warranty period for all work and deliverables.