ServiceNow Licensing

The University of Texas System is conducting a procurement opportunity for ServiceNow licensing through a digital solicitation managed via the Bonfire procurement portal. The procurement specifically targets computer software, with a focus on business intelligence software for microcomputers, utilizing NIGP commodity codes 208 and 20821. Vendors must submit multiple documents including a Historically Underutilized Business (HSP) file, sample agreement, additional terms and conditions, questionnaire responses, pricing documentation, and a HECVAT (Higher Education Cloud Vendor Assessment Tool). The submission period opens May 16, 2025, with a question period closing May 21, 2025, at 3:00 PM CDT, and final responses are due May 30, 2025, at 2:30 PM CDT. Technical submission requirements mandate using Microsoft Edge, Google Chrome, or Mozilla Firefox browsers, with file submissions limited to 1000 MB and requiring specific file formats including PDF, Word, and Excel. Vendors must complete two specific questionnaires on the Bonfire portal: Section 5.3 (Minimum Requirements) and Section 6.2 (Additional Questions).

The solicitation includes provisions for Historically Underutilized Businesses (HUB), suggesting potential set-aside opportunities or preferences for disadvantaged enterprises. Vendors experiencing technical submission difficulties can contact Bonfire support at Support@GoBonfire.com or access their help forum. Submissions must be made through the https://utsystem.bonfirehub.com/opportunities/187207 portal, which serves as the exclusive mechanism for vendor responses. While specific award values are not explicitly stated in the available documentation, the procurement appears to be for comprehensive ServiceNow licensing with potential significant technological infrastructure implications. The procurement process emphasizes detailed technical compliance, vendor qualifications, and comprehensive documentation to ensure a thorough evaluation of potential technology partners. Vendors must demonstrate technical capabilities, provide comprehensive documentation, and meet specific submission requirements to be considered for this technology procurement opportunity.