Service Agreement for Artel Liquid Handling

The Texas Health and Human Services Commission (HHSC) has issued an Invitation for Bids (IFB No. HHS0015915V2) for a full-service maintenance and repair agreement for three specific Artel liquid handling and pipette calibration systems located at the Department of State Health Services Laboratory in Austin, Texas. The contract covers an Artel PCS2 Pipette Calibration System, an Artel MVS Multichannel Verification System, and an Artel PCS Pipette Calibration System used in the Newborn Screening DNA Lab and Serology Lab. The scope of work includes annual preventative maintenance, unlimited online/telephone technical support, recalibration services, ISO 17025 calibration certification, and hardware repairs using OEM-certified parts. Bidders must demonstrate a minimum of three years of relevant experience, provide three verifiable references, and submit comprehensive documentation including Exhibits A through F. The solicitation was posted on March 31, 2025, with questions due by April 7, 2025, and final responses required by April 14, 2025, at 10:30 AM. The initial contract term runs from September 1, 2025, to August 31, 2025, with options for up to four one-year renewals through August 31, 2030.

The procurement does not explicitly mention specific set-aside designations or restrictions for disadvantaged enterprises. Bidders must complete extensive legal and operational certifications, including E-Verify participation, compliance with anti-discrimination laws, and specific state-mandated requirements such as not boycotting certain industries. The historical spend for similar services is $64,190.00 for the period from September 1, 2021, to August 31, 2025. Evaluation will be based on best value to the State of Texas, considering factors such as meeting specifications, performance delivery requirements, and price. Bidders must provide detailed company information, including years in business, employee counts, staff certifications, and licenses. The contract requires service engineers to be trained and certified, with a strict prohibition on subcontracting to ensure direct vendor performance. Potential vendors must navigate a two-step registration process for the HHS Online Bid Room and submit all required documentation, including a comprehensive XML Price Sheet and signed affirmations.