Service Agreement for Agilent Instruments

The Texas Health and Human Services Commission (HHSC) and Department of State Health Services (DSHS) are soliciting bids for a comprehensive service agreement covering repair and maintenance of twenty-seven (27) Agilent instrument systems used for drinking water quality protection and tuberculosis specimen identification. The Invitation for Bids (IFB No. HHS0016006) seeks a full-service contract with an initial term from September 1, 2025, to August 31, 2026, with potential renewals for up to four additional one-year periods through August 31, 2030. The contract requires comprehensive services including parts replacement, labor, travel, shipping, preventative maintenance, on-site hardware troubleshooting, and technical support for gas chromatography, liquid chromatography, and mass spectrometry systems. Bidders must demonstrate minimum qualifications through a detailed reference form, including three verifiable references for similar contracts within the past five years, and provide a comprehensive narrative of their operational capabilities. The bid response deadline is June 13, 2025, with potential bidders required to complete a two-step registration process for the HHS Online Bid Room and submit a detailed XML Price Sheet and signed documentation.

The solicitation does not explicitly mention specific set-aside designations or restrictions for disadvantaged enterprises. No subcontracting will be permitted due to the critical public health nature of the equipment. The historical spend for similar services is $778,525.00 for the period from September 1, 2021, through August 31, 2025, which provides an indication of potential contract value. Pricing will be firm and fixed for the life of the contract, with potential Consumer Price Index (CPI) adjustments during renewal periods. Bidders must provide factory-trained service engineers and maintain detailed maintenance records, with strict compliance requirements including various legal and ethical standards outlined in the HHS Solicitation Affirmations document. The contract covers equipment across multiple Agilent product lines, including 7890A Series GC, 6890N Network GC Systems, and 5975 MSD systems, with a CROSSLAB SILVER service level. Failure to submit required documentation, such as the Exhibit C Pricing Sheet or Exhibit A HHS Solicitation Affirmations, will result in bid disqualification.