SCDMV IT SERVICE MANAGEMENT SYSTEM
- The South Carolina Department of Motor Vehicles (SCDMV) is soliciting proposals for a comprehensive Customer Management Solution to be implemented across all 66 field office locations statewide. The solution requires a complete system including software, implementation services, training, and ongoing support, with a preference for Software-as-a-Service (SaaS) deployment. The procurement seeks a solution that will handle customer check-in functions via kiosks and mobile devices, appointment...
- The South Carolina Department of Motor Vehicles (SCDMV) has issued a Request for Proposal (RFP) for a comprehensive IT system modernization project, seeking to replace its current IT infrastructure with a secure, customer-centric platform that supports driver services, vehicle services, and identity management. The solicitation, numbered 5400027020, requires a contractor to develop and implement a system that integrates multiple business areas including driver services, driver enforcement,...
- The South Carolina Department of Motor Vehicles (SCDMV) is seeking a Program Management Services Provider through a competitive Request for Proposal (RFP) to support its IT System Modernization initiative. The solicitation calls for a single contractor to perform three primary services: a comprehensive System & Requirements Study analyzing current agency systems, platforms, applications, and processes; Solicitation Development & Procurement services to assist in creating procurement...
- The South Carolina Department of Motor Vehicles (SCDMV) is soliciting bids for PowerDMS, a policy management software solution that includes licensing and training services. The procurement seeks Legacy Training, PowerDMS Professional licenses, and SSO5000New services, with a total quantity of 1,600 units per line item across three contract years. Potential vendors must be authorized PowerDMS resellers and submit unit pricing for each line item covering the entire contract period. The...
- The South Carolina Department of Transportation (SCDOT) has issued a Request for Proposal (RFP) for a secure Software-as-a-Service (SaaS) agenda management solution to support senior management and administrative staff in assembling and reviewing Transportation Commission workbooks. The solicitation seeks a comprehensive digital platform with electronic access and collaboration capabilities, initially requiring one administrator license and 20 end-user licenses, with potential for future user...
- The South Carolina Department of Motor Vehicles (SCDMV) issued a Request for Proposal (RFP) for motor vehicle credential production services, seeking a qualified contractor to assist with transitioning from an on-demand credential production model to a centralized issuance process across 66 branch offices. The primary objectives include designing new credential processing systems, documenting current and future processes, drafting scopes of work for subsequent procurement, providing knowledge...
- The South Carolina Department of Motor Vehicles (DMV) is conducting a Request for Quotes (RFQ) solicitation for SolarWinds annual maintenance renewals across four specific product lines. The procurement seeks quotes for SolarWinds Security Event Manager, Network Performance Monitor SLX, Engineer's Toolset Per Seat License, and Netflow Traffic Analyzer Module, with line items covering three potential contract years. Prospective vendors must submit questions by July 2, 2020, at 10:00 AM, with...
- The South Carolina Department of Mental Health (SCDMH) is soliciting bids for a web-based vehicle management software solution to support its statewide network of mental health centers, veterans nursing homes, and behavioral health hospitals. The agency requires a comprehensive commercial off-the-shelf (COTS) platform capable of managing approximately 690 vehicles across 43 motor pools, with capabilities including vehicle account creation, work order management, service scheduling, motor pool...
- The South Carolina Department of Motor Vehicles (SCDMV) is conducting an Invitation for Bid (IFB) solicitation for Dynatrace Software-as-a-Service (SaaS) monitoring solutions, targeting the jurisdiction of Richland County. The procurement seeks to acquire Dynatrace SaaS to proactively monitor SCDMV systems and prevent potential technological issues before they escalate. Specifically, the solicitation includes three line items: Dynatrace SaaS Davis Data Units, Dynatrace SaaS Host Units Renewal...
- The South Carolina Department of Motor Vehicles (SCDMV) is issuing an Invitation for Bid (IFB) for Dynatrace Software-as-a-Service (SaaS) monitoring solutions, targeting system performance and proactive issue mitigation. The procurement encompasses three distinct line items: Dynatrace SaaS Davis Data Units, Dynatrace SaaS Host Units Renewal Per Host Unit, and Dynatrace SaaS Host Units. Potential vendors must submit offers online at http://www.procurement.sc.gov by January 22, 2024, at 9:00 AM,...
The South Carolina Department of Motor Vehicles (SCDMV) issued a Request for Proposal (RFP) for a comprehensive Software-as-a-Service (SaaS) Enterprise Service Management (ESM) system to replace their legacy Microsoft System Center Service Manager (SCSM) platform. The procurement seeks a cloud-based solution aligned with ITIL processes to support approximately 200 initial backend users across three help desks, developers, and business analysts. Key deliverables include a system with capabilities for ticketing, asset management, knowledge base creation, configuration management, and integration with existing systems such as Active Directory, Azure DevOps Server, SolarWinds, and WhatsUp Gold. Mandatory minimum qualifications require offerors to have a minimum of five years of experience in similar projects and current production use by multiple clients with at least 100 users. The solicitation follows a two-phase evaluation process, with the top three responsive offerors advancing to live demonstrations at SCDMV facilities. Critical dates include a pre-proposal conference held on December 13, 2022, proposal questions due by February 1, 2023, and proposals due by March 16, 2023, with award notification scheduled for July 3, 2023. The RFP does not specify any specific set-aside designations or restrictions on responding organizations. The current environment uses Microsoft System Center Service Manager with manual processes tracked across spreadsheets, managing approximately 1,425 desktops, 700 laptops, 325 mobile devices, 190 switches, 70 routers, and 160 network devices. No incumbent contractor is identified, as this represents a transition from an internally-managed system to a SaaS model. The contract includes an initial one-year term with four optional one-year renewal periods, running from July 14, 2023, to July 13, 2028. Pricing must include implementation activities, training, and annual subscription licenses for 200 users across all five contract years, with additional licensing options. The system must meet stringent requirements, including 99.97% availability, data encryption using AES-256, and storage within the continental United States, with specific service level agreements and potential liquidated damages for performance issues. While no specific budget range is explicitly stated, the comprehensive requirements suggest a significant investment in modernizing SCDMV's IT service management infrastructure.
Name | Description | Size | Type | Posted |
|---|---|---|---|---|
Amendment 2.pdf | 873KB | 11/20/25 | ||
Attachment 2.pdf | 179KB | 11/20/25 | ||
Attachment 3.pdf | 203KB | 11/20/25 | ||
Amendment 3.pdf | 883KB | 11/20/25 | ||
Solicitation.pdf | 722KB | 11/20/25 |