Rideline Software Update RFP

The Oregon Cascades West Council of Governments (OCWCOG) has issued a Request for Proposals (RFP) for a comprehensive software upgrade to its Non-Emergent Medical Transportation (NEMT) scheduling and management system, covering Linn, Benton, and Lincoln Counties through the RideLine program. The procurement seeks a fully integrated software solution to replace an existing outdated system, with key objectives including improved workflows for ride requests, scheduling, eligibility checks, provider management, and reimbursement processes. Required software capabilities include daily database updates, connections to state eligibility portals, adaptable user interfaces, provider rate and fare management, mapping and routing features, and web-based portals for both clients and providers. Proposals are due by 5:00 PM PST on September 16, 2022, with a potential contract term of up to three years. The evaluation will utilize a 100-point scoring system that assesses respondents' experience, capacity, customer service, and pricing proposals, with specific emphasis on technical capabilities and operational effectiveness.

The RFP demonstrates a preference for Oregon-based suppliers and services, including considerations for recycled materials and a reciprocal preference for out-of-state proposers. While specific set-aside designations are not explicitly detailed, the procurement appears open to various types of technology vendors and software providers capable of meeting the complex NEMT system requirements. The current system is described as unsupported, indicating a critical need for technological modernization. Though specific budget ranges are not disclosed in the provided documentation, the comprehensive nature of the software requirements suggests a significant investment in modernizing transportation scheduling infrastructure. The procurement covers multiple jurisdictions, including Lane County and Albany City, indicating a regional approach to improving non-emergency medical transportation management through advanced technological solutions.